Brodie has been a star for us this past two weeks. He was extremely helpful in coordinating the drop off of my kids' bikes for level 1 conditioning. Then he was there again to help us select a new bike for my son (when his just-repaired bike was stolen literally the day after it was returned from the shop) - giving his advice and perspective on what would work best.
Very nicely greated by Scott as I came in - he put me with Marcus for repair of my kick stand. Marcus took one look at it an immediately repaired it by drilling out the broken bolts and remounting my kick stand. I also talked with Adam while Marcus did the repair. Several exceptional points I need to share as follows:
1) Everyone is extremely friendly at Trek Alamo shop!
2) I don't have a Trek bike at the moment - that didn't matter. Without an appointment, Marcus did an excellent job of remounting my kickstand on my bike while I waited.
3) Outstanding service from a truly bike friendly shop!
I brought my bike in to address two problems. Paul Wolfert carefully examined my bike and prepared the work order. He was very knowledgeable and pleasant. Next, I was interested in some new models and Adam was a very generous with his time and knowledge.
Several days later when my bike was ready for pickup I took it for a 30 mile ride, and I'm delighted with the service work, performed by Rob Tyson. I bought my bike in with a very dirty drive train (not my habit) and it came out looking brand new. I'm very pleased with this shop.
I was highly impressed with the level of service provided by the Trek team. After finding out the performance of the front disc brakes on my new Trek bike was less than optimal, they quickly performed a shop test on them and promptly replaced the brake pads. They were friendly and efficient, and soon got my bike ready to go! Also, this Trek bike is a fine example of excellent bicycle engineering.
Paul was super helpful in fixing my tubeles tire issues. He went out of his way to explain the issue in detail and the various options to fix it. He even took me to the back of the shop to show rim leak. Great service!