The people at the Trek store in Alamo were very patient in taking the time to open the package of a new bike electric air pump to show me how to use it with it’s various attachments and which buttons to push and for how long.
It was a relief to get such support in learning to use a new high-tech tool without spending long hours in trial and error in practice.
Without the in store prep, I would be trying to interpret the sketchy drawings in the typical user manual written in 6 different languages. 🤔
The customer service was outstanding. Alfred was the best great selection. Great prices will definitely return to this shop for maintenance and upgrades. And I would highly recommend to anyone
Marcus was wonderful. Addressed my issue attentively and was a pleasure to work with. Service time was as described and communication was excellent. Thanks Marcus!
Alfred was fantastic explaining everything in detail. No rush and all relaxed sale transaction. This is how a Bike Shop should be. We’ll come back again for our daughter’s first bike!
Excellent service.
Quick turn around.
Professional and Friendly staff.
Prompt communication.
Thanks Trek Alamo!
Time to rip the trails and get my steez on!
I was very impressed by the service I received by the TREK team and the work that was done on my Gran Turismo Wilier road bike. This has been the best bike service experience I have ever had. Everyone was very friendly and competent. Marcus did a fabulous job and my 11 year old bike is now running better than ever. This is after several poor experiences at other bike stores and other technicians telling me that my bike couldn't be fixed and I should just get a new one. Thank you, Marcus, for a great job done.
Super clean store, great location with plenty of parking, amazing looking bikes, super friendly staff and very helpful and knowledgeable, love this store and all the products and services.
Friendly service.
I find myself with more questions than in the past so I frequent the store more often. I am always welcomed by name and my questions and concerns addressed. The staff is knowledgeable, reliable and trustworthy of the care of my precious goods. Sounds simple enough but we all know this kind of service is not what we've come to expect in most service industries.
So yes, kudos Alamo Trek!
The service team at Alamo Trek is exceptional. They are 100% customer focused and provide excellent service from entry level riders to the most experienced ones. I am a customer for life!
Marcus provided amazing service on my QR bike! I was in a bind heading out of town for a race, and he was able to troubleshoot a lingering shifting issue that could not be resolved elsewhere.