Marcus is amazing! He has been so helpful with my bike . Always energetic and helpful.
Id say "promote him" but then I'd loose him . Overall excellent and prompt service .
I am totally satisfied with the service I received at Trek Alamo from Marcus
Knowledgeable, friendly staff helped us source a new tire, matching the tread as closely as possible on the remaining tire. Tuned up the bike and returned it to a delighted 11 year old young girl, with the gears and brakes adjusted, safe and ready to ride! Thank you!
The friendliness of the staff and the analysis of the needed repairs to my bike made me feel that my next ride and future rides will be safe from any major mechanical issues. Also, my bike was ready when promised, which I truly appreciated.
Adam was great, we had a handful of things we needed to buy (helmet, bottle holder, spare innertube) and he zipped on through to get us what we needed, helped with the sizing / fitting on the helmet, we felt well taken care of! Always love the customer service we get from Trek/Alamo!
I was very happy with walking into the store in Alamo, CA and talking to the staff. I brought my older Trek bike in for a tune up and was very happy with the results. Done on time and excellent work.
I really like the people who work at the stores. Joe and Adam were superb and really nice. I came in for essentially roadside service. I was riding my “second bike” and they got me back on the road after a really pleasant time with them and with two beautiful new tires which in my heart I knew I needed. No pressure, just friendliness and professionalism.