Brought my bike in for a tuneup and replacement of brake pads. The service tech did a thorough assessment and I left with an good understanding of the work that was going to be completed. The work was promised for one week but was done in three days with no problems or exceptions. Excellent service and very capable mechanics. I have recommended the shop to others.
Staff was very attentive and patient to let us try the bike, to make sure the rider feels comfortable with the bike. After purchase, staff helps with making sure the bike seat is comfortable. Staff is also knowledgeable to give some advice on what bike riding smoother. Thank you very much for everything!
I really appreciate the time and understanding provided to me when I came in to find a new bike.
With your help, I found it! I was shown all the extras needed and also sized with the perfect helmet. The extra care of getting my new trek in my car was amazing. I felt comfortable and cared for thur the whole transaction.
I couldn’t ride my bike without this store being nearby. They have always provided the best advice, the best service and the best parts for my bike.
Marcus and the entire team are courteous, friendly and welcoming!
In every respect, they get the very top grades from this customer!
Great selection of quality parts and knowledgeable staff. Scott and his team are always happy to help solve even the smallest or most specialized problem. This is a great community resource for long time bike riders!
Trek Bicycle Alamo is a friendly community of proficient employees who are knowledgable and expert when it comes to bicycles of all types. They service and do repairs for a spectrum of riders from families to serious enthusiasts. We have found they consistently identify the issue, propose a course of remediation and work with the customer towards a resolution. We recommend them as an honest business, proficient in devising solutions and dedicated to making sure the rider will be safe and have a dependable bike to ride.
Paul and Marcus are friendly and provide outstanding customer service. They listen to what issues I have with my bikes and always fix the problem and complete the service in a timely manner. I will not go anywhere else for bike maintenance.
Friendly, professional service. Going there always feels like going to a good old neighborhood store where you see familiar faces of staff who are capable and willing to help