From the moment I entered the store, I got incredible personal service. Everyone in the store was friendly and eager to assist me. I was fitted with the right bike for my needs and all details of the bike’s functions were fully explained. The bike was adjusted for my use and all maintenance items were gone over.
Mike spent a lot of time making sure I would be happy with my choice, and I am. He explained the return system that Trek has and went over the 30 day and 1 year maintenance visits.
Mike represents the Trek brand in a manner that I am sure Trek would approve.
Thanks very much for a great product and great employees.
I was very pleased with the purchase of my new flat tire bicycle. It needed some adjustments and the manager and staff were extremely attentive in getting everything squared away. Very personalized service!
Staff is extremely friendly and knowledgeable. Every time I go in they make me feel welcome and are able to keep out the elitist vibe that tends to coincide with bike shops. Love this place!
High quality products and great service. Alejandro, Josh, Mike H, and the rest of the crew are always helpful and willing to spend the time to listen and help. You are my only source for bikes, racks and accessories.
I have bought several bikes for myself and the family, lots of gear, and had bikes serviced at the Albuquerque TREK store. Nothing but top notch service and customer help. Highly recommend visiting the store if you need anything!
Very friendly and knowledgeable team. The service department is amazing, Diagnosing issues, suggesting fixes, scheduling and follow-up has always been professional and timely.
On a recent repair, I had a Customer Service issue. Mike was very responsive to my feedback and solicited my input to resolve my concerns. Albuquerque Trek went over and above to make things right, and I recommend them for anyone's bicycle needs.