When we brought my bike in, Joe was quick to acknowledge us and discuss solutions to the problem. We left the bike and it was ready in three days as promised. Both personable and professional, Joe is someone I trust and would call on again when needed.
Very friendly and knowledgeable staff, Billy Bob was specifically great. Products I purchased worked and I was explained on how to use them. Will be going back in the future for any needs regarding biking
Nice and sturdy 🚴♂️🚲
Customer service is professional and great as always.
Very knowledgeable guys who can answer your questions and you leave satisfied with your purchase.
I like the Trek products a lot. I have three bikes. They're as good as any out there. The real differentiator, though, is the Allen, TX store and the staff that make Trek my absolute go-to.
Blake was very helpful in discussing how I'd be able to setup a new bike on the direct drive trainer I bought. Specifically, he gave me information on how I'd transfer/setup the cassette from the new bike on the trainer.
Joe is the perfect blend of customer service oriented and skillful. He helped me make the get the old cassette off the trainer and the new one on.
The staff at the Trek Bike Shop in Allen, TX are great! They go above and beyond for their customers. Very good selection of bikes and accessories. The service department is great as well.
Products= they have a great selection of bikes and accessories, with multiple price ranges to fit any budget.
Service = 10 out of 10. So knowledgeable and patient answering questions. Providing recommendations, without the the pressure sale.