The team members are always kind, and go out of their way to listen to you and make sure you get what you came there for and more.
I have had nothing but pleasant interactions when visiting the location
We had great service from the Trek Allentown staff in assembling our Kuat bike rack, to having it installed on our vehicle, followed by a hands-on tutorial on how to use the rack. We were told to come back to the store if we ever had any issues with it. Great customer service.
The mechanic Chris does a great job repairing my bike and service updates. Trek are good products, I've been riding them 10 plus years, both road and mountain models.
Personnel were courteous, knowledgeable and professional. The work was completed earlier than I expected and well within the 24 hr. timeline promised. This helped me with getting everything done before a big trip. I was very happy with the work performed and quality of parts and workmanship. Only comment is on pricing of tune-up packages. I was going to bring my bike to a shop that also handles Trek- their basic tune-up (including lubrication) was $85 vs. $99. If I had not had a timing issue, I would have selected the other shop. The other overhaul packages also seemed expensive. It might be worthwhile to check your pricing for these basic services against other qualified shops in the area. This might get more people in the door to experience your people, your bikes/equipment and service. Again, I was very happy with the outcome so far- let's see what the trail brings! Thank you!
These guys at Trek in Allentown are top notch. They are very helpful and extremely knowledgeable about all aspects of EBikes. Their repair service was quick and professionally done. Trek Bikes are well built and well worth their price
This was the first time I was in the store since I just moved to Pennsylvania recently. I'm an avid cyclist so of course I love looking at biking gear LOL the guys in there were really polite and one even gave me a free t-shirt! Awesome and I'll be back