The entire experience was great. Jeff answered all of our questions and helped us figure out what worked best. We are very new to biking and want to start getting out more with the kids. Jeff was patient with us and made sure we knew what would work for our needs. We plan to buy the next set of bikes down the road from Trek!
Jeff was very helpful and purposeful in my interactions. When issues arose he addressed them promptly and took ownership of it. I didn't feel like the focus was solely on making a sale, but it seemed like he was trying to make me a customer.
Brought my bike in for a complete service, including forks, rebuilt, and brake lines flushed. Staff was friendly, helpful and took care of everything and if I came out great excited to get out and ride this spring!
Great service from the manager Jeff. He went above and beyond in helping get a new bike that is just right for me. Love the service I receive there and the quality of the products.
Above & beyond. Knowledgeable, professional, incredible customer service. Sovled an issue with a bike part within 2 weeks that I had researched for 12 months. Highly recommend!