the staff are always very helpful and friendly and get me in quick. I had a flat tire and had one of those pink foam inserts in my tire that is supposed to block flats. Since I had that, they only charged me for a tube and not the replacement and had me in and out in 10 minutes. I have a different brand of bike than trek and they still always help me very quickly, I always go to the trek store for everything now. thank you.
I like the aesthetics of Trek and Bontrager products. I like the confidence and reassurance of having a store nearby that specializes in my specific bicycle. It’s cool that Incan swing by and they’ll do quick little adjustments for free.
Two things:
1. The bikes are amazing! I have the Fuel EX and the Supercaliber. Perfect set up for me!
2. Service. I am amazed again and again how amazing the service is at the American Fork Location. It really is top notch!
I would highly recommend Trek and the American fork location!
Had a problem with my tubeless tires. Stuart fixed me up. He put me in the schedule on short notice, helped me find a great deal on new tires, and was completely customer-oriented. Grateful for that guy!
Fantastic service department coupled with amazing and attentive customer service. That combo is hard to beat. Thanks for taking care of my bike and getting me back on the trail!