The customer service and care that is shown on a daily basis at Trek Clarendon is unlike any bike shop I have had the pleasure of relying on for service, products and guidance. Nothing beats this store and the people behind it that make it 11/10.
I've only dealt with the service department, and they have been great on both of my recent visits to the shop. They are friendly, helpful, and answered my questions. Most recently, the mechanic quickly replaced my broken cable and I was in and out of the shop with my repaired bike in less than 15 minutes.
The person that checked me out was very helpful! She greeted me quickly and tailored information to my situation. She reflected very well on the store!