Kevin Bueno is amazing to work with and truly does all he can to help the customer to be best set up for whatever riding they are doing. He is patient, communicative and easy to work with and I look forward to continuing to return to the store regularly to service/maintain my new bike. Couldnt be happier with the process and so excited to get on my speed concept soon to upgrade my triathlon game!
The team at this location always provide stellar customer service. They keep my bike in peek performance shape and are always willing to help, even when I need a quick turnaround due to an upcoming race. I’m very pleased with the services and quality of all my trek products. Thank you.
I used Trek Bikes Arlington Clarendon to pack and ship my bike across the country. They were very helpful in the store, the bike arrived after two weeks, and it was packed beautifully. I highly recommend the store.
Had a little mix-up when my bike was first delivered to the store, but the once the issue was recognized, the team did everything to quickly remedy the problem.
I bought a toddler bike helmet. However, you don't carry toddler bike helmets in high visibility colors. Toddlers often lack self control and sometimes lack gross motor control. They need to be highly visible at all times.
I can’t recommend Kevin Bueno at Clarendon Trek highly enough. He consistently goes above and beyond to provide exceptional service and support. Whether I’m asking detailed questions or hunting down specific parts, Kevin always takes the time to help and makes sure nothing gets overlooked.
I purchased a Trek Madone through him as well as a full SRAM groupset for a new build, and he’s gone out of his way to ensure I had every single component and piece I needed—no matter how small. His knowledge, responsiveness, and genuine dedication to his customers make the entire experience seamless and enjoyable. If you’re looking for someone who truly cares and knows their stuff, Kevin is your guy.
The manager, Kevin, and sales associate Mike were super helpful during my visit! They showed me what parts I needed to buy, upgrades I could make, and even went the extra mile to invite me to the weekly shop ride! I felt that my needs were taken care of beyond my expectations, and I can’t wait to come back again. I will definitely be recommending Trek Clarendon to my friends and colleagues!