10 out of 10. Alex quickly fixed my misaligned chain and another gentleman help me pick out a new headlight for my bike. Alex also provided me with a new foot strap to hold my bike still when I rack it on my car. As always, both were professional and nice.
Kevin Hymel
I've ridden Trek bikes for over 30 years. I really appreciate the customer service and friendliness of the Arlington Trek staff. They were super helpful in diagnosing and fixing my shifter problem. They could have easily charged me for a replacement, but did not. I'm very happy with there service and will recommend them to everyone.
I greatly appreciated the fact that the store manager, Mike, checked to see if the warranty on a red flare light (for the back of my helmet) was still valid and it was. So the warranty was honored and I received a replacement part at no cost.
I limped into the Clarendon store 20 minutes before closing time on a drizzly evening with a broken derailleur cable fully expecting to drop my bike off at least a day if not two. But the mechanic on duty took my bike back and fixed it on the spot. I left with a functioning bicycle and didn't miss a day of cycling as a result!
Great service over an extended period of time - I’ve been a customer for over ten years and have always felt more than satisfied with the great service
Kevin Bueno is amazing to work with and truly does all he can to help the customer to be best set up for whatever riding they are doing. He is patient, communicative and easy to work with and I look forward to continuing to return to the store regularly to service/maintain my new bike. Couldnt be happier with the process and so excited to get on my speed concept soon to upgrade my triathlon game!
The team at this location always provide stellar customer service. They keep my bike in peek performance shape and are always willing to help, even when I need a quick turnaround due to an upcoming race. I’m very pleased with the services and quality of all my trek products. Thank you.
I used Trek Bikes Arlington Clarendon to pack and ship my bike across the country. They were very helpful in the store, the bike arrived after two weeks, and it was packed beautifully. I highly recommend the store.