Super friendly and willing to help, and honest about what needs to get done-- feels like I can trust the team instead of worrying I am getting screwed over. Great experience!
Absolutely love this store. The staff’s friendliness is incredible—they clearly go above and beyond to help the community get on bikes and enjoy the outdoors. Their knowledge really sets this shop apart from others. I’ll always come to this location for all my biking needs.
Kevin, James, and the entire Trek Clarendon team are outstanding to work with—extremely knowledgeable, dependable, and consistently go above and beyond to deliver exceptional customer service.
Recently, my 2021 Madone SLR 7 developed creaking noises, which turned out to be a faulty IsoFlow that had damaged the carbon frame. Without hesitation, Kevin offered to replace the frame under warranty. While it took some time for the new frame to arrive, the team fully rebuilt the bike with a brand-new 2025 SLR 7 frame once it was in store. I’m beyond excited with the result.
A big thank you to the entire Clarendon team!
Kay
Awesome service! I brought my bike with squealing brakes in at 5pm and Kevin had it fixed, new pads, and cleaned the rotors; done before they closed at 7pm so I could make it for a bike trip the next morning. They are fantastic!