Came in with a beater bike bought of FB marketplace. Had trashed the rear derailleur by shifting into the spokes. It was toast, twisted like a pretzel. After Kevin overheard the newbies in the shop telling me to take it to a charity shop or junk it cause the repairs were gonna cost more then bike was work. He intercepted, found parts in house and fixed it on the spot! Way to go! Very happy customer. 5 stars and a bag of cookies to you. I’ll be back.
I really appreciate the courtesy and professionalism of the staff. The service was efficient and the tuning was excellent—my experience exceeded expectations.
James is an outstanding professional guru who guides you to what you seek! I have patience and knowledge about bikes. It was a great experience looking for what I wanted over there. Well
Recommended! 🫶
Besides the service or the product I'm at Trek in Clarendon of Arlington, VA. I'm always AMAZED by the customer service from the associates & Manager's.
This bike shop is the best in the area. Everyone is friendly and always willing to help. I will not trust my bikes anywhere else.
I've known Kevin the manager for about 4 years now and his customer service is the best I've ever experienced. His team does quality work and I'll keep coming back.