Roger Smith is always able to make my bike feel like new again. He is well versed with any issues that come up with my bike and how to fix them. My bike is a specialized which is even more impressive since it’s not a Trek bike. I don’t go to any other bike shop anymore because they are all full of biker ego and either unprofessional or unfriendly. Trek bike shop in Asheville treats all customers, no matter what skill set or type of bike, with respect and kindness. We all just want to be outside riding and trek Asheville staff understand that is what the bike business is there for!
Tim and Rogers are always friendly and professional, very helpful, and I sincerely trust them to work on my bikes with no worries. When I decide to purchase a new bike, it will definitely be from this Trek store. I encourage others to shop here or to have their bikes serviced.
Absolutely outstanding experience - Roger helped us make a decision and then spent the time to teach our son how to maintain his new bike and customize the settings, etc 10/10 such a quality and awesome big purchase for us. - Highly recommended *****
I’m always made to feel welcomed when I walk in and the sales staff remembers my purchase from a year ago! Even when I am just there to grab nutrition items, it’s a great, friendly experience!
Knowledgeable sales person who really listened to my biking style as well as correctly fitting the bike to me!
I love the new technology of the shifting! The seat adjustments were helpful too.
I have bought two bicycles with assistance from Katherine Kepke. She takes time to understand my cycling use and objectives, answers my questions, and steers me to selections in line with them.
The service at the Asheville Trek store was amazing. They were so friendly, knowledgeable and helpful. I love Trek bikes and will definitely tell everyone to only buy bikes from them and no one else.