I just wanted to say a big thank you to German – he was really helpful and made the whole process much easier.
As for the bike – it’s amazing! I chose the Electra Loft, and I love it. Every part of the design is thoughtful and stylish. It really feels special.
The electric motor makes a huge difference too. I went for a 2-hour ride and didn’t feel tired at all – it was such a smooth and fun experience. I’m really happy with it!
The kindness, expertise and dedication to great customer service! The service team is outstanding! Never experienced this in any other shops! Thank you guys, i will come back many many more times and will surely let anyone know this is the place to take their bike!
Trek has easily the best customer service of any business I have ever visited in London. You will always be dealt with there and then, and no matter the query or concern, the answer is always 'yes'. Please never change!
Excellent service from Trek Battersea - a particular thank you to German Tortarolo, who made the whole experience really smooth. He helped me to choose the best bike for me and ensured that I could collect the bike as quickly as possible, which I hugely appreciated. Many thanks.
Great staff, gave me all the support to choose the best bike according to my level and activities. Additionally, provided all the necessary information to use the cycle to work scheme.