All the service and sales reps are extremely kind and helpful. It's super chill environment, and I love that they have Evie Richards' stuff on the wall.
Everyone was so helpful, knowledgeable and inviting so took all the potential intimidation factor away. As our 16 yr old daughter said, “I like the vibe of this place.”
‘Nuff said.
Billy was super helpful in allowing me to try out the bikes in different sizes of the specific models I was looking to purchase. He was also very helpful in checking inventory with other stores. Unfortunately I did not have the same experience with another TREK shop closer to my residence as the sales person did not want to help find or place the right size for me at other shops. He simply stated, "everything is out right now"
In the past, I've bought two bikes from Bike Gallery, now Trek, and the folks always take care of their needs. Now I have a Van Moof e-bike from Holland and it can be a pain. The guys were great and accepted the challenge again to fix it. No problems. Many thanks!