The Bee Caves Trek store has a great team. They helped me select new tires to complement my husband’s brooks saddle and get him some more off-road time, and walked me through everything needed so i could surprise him with a sparkling clean, serviced bike for his bday. The turn around for a tune-up and tire replacement was fast, only a week. Thanks, will be back.
Incredible and reliable bikes - especially for the Austin hill country - and the staff is equally amazing. We only go to Trek now and have recommended and brought in several others as well!
- Great attitude from all the staff and very friendly
- Much better experience than the one we experienced at the Lamar store location
- Very helpful and willing to help the customer to the end and they leave the store and figure out solutions to have bike fit in the car.
- Stayed past closing time to unbox and assemble bike.
- Overall great experience from the staff. A rarity now in Austin, TX!
I can't remember his name! Jesse or James, well he was amazing! I got everything I needed for my son and he explained and demoéd everything. He had silver hair and bluish eyes I think and he cycles to work. I felt confident that I had set my son up for success and we found bargains and he even made my online shopping recommendations.
The gentleman that helped me was really great. The service was very fast and he was super accommodating. His knowledge of what was going on with my son's bike was spot on. Highly recommend!
I needed an emergency repair before my son’s race and the service team at Trek Bee Cave went above and beyond to have it done first thing in the morning with enough time to get to the race.
Often I have felt intimidated when going into bike shops. Not here. Thankfully each time I have gone in for service, advice or gear I have been treated with respect and responses that have helped and left me more comfortable each time. I have a new bike shop!
Friendly knowledgeable sales and service staff. Always go the extra mile. If anything isn't correct they follow up and make it right. Highly recommend you pay a visit to this shop if you live in the area or are passing through.