Your staff are so welcoming and friendly . I always get prompt and professional service whenever I come in. Tygh even remembered my name from a few months ago! Wow. I have been coming to you for a few years now and will continue to do so. I am a very loyal customer!
I came in to have my son’s bike repaired to try and get one more year out of it. Then the employee informed me of the company policy where I could turn in the old one and the company will repair it and donate and I get a two hundred dollar credit. Great program and my son got a new bike. Employees are always so kind and helpful when I go in. And love shopping with trek.
Had the part I needed in stock and fixed the bike up on the spot. Also, the bike mechanic took the time to explain what they were doing on the tire so I can learn the process. Really appreciate the extra effort!
Gabby & Tighe are the best! Honestly great customer service, even on Trek bikes bought elsewhere before I knew about this shop. WOuld highly reccomend, we are lucky to have them.
Friendly knowledgeable people.
My only complain: the bikes I take in for service need my tweaking after I get them back. Always minor, but annoying. Pretty sure this happens because the techs don't test ride a bike after they work on it. They think spinning the pedals while it is in a bike stand is good enough. It is not.
The whole crew is friendly, knowledgeable and professional. They greet you as soon as you walk in and give specific advice without the upsale. What the heck is wrong with these people?!
10/10
Newer TREK bikes suck, your older hybrid models were great, but you still to road/racer focus. Now the Bellingham, WA TREK store is a good bike shop. Friendly, helpful, good customer service
Tyg (not sure how to spell his name) provided exceptional customer service and was very knowledgeable about bikes. I was able to get my son’s bike tuned up in incredible speed. Will definitely go back.