The fact that the staff listens to the needs of the customer is so important. We were treated like family with all of our questions answered without the upsell vibe.
Bellingham staff were great, suggested the right bike, let me test ride it and made sure I was comfortable. Much better experience than buying off some website!
Very happy with the bike - it is so light and rides easily without power which I just use for hills and when tired.
When I ordered the bike over the phone the girl I talked to was helpful, positive and congratulated me for my purchase. When I picked up the bike I was greeted right away and the guy who grabbed my new bike was great about suggesting addons.
The entire staff exceeded my expectations, and I have very high standards.
They were attentive, helpful & went above and beyond. Not living in Washington, I did business with this location remotely and each employee I spoke with over the course of several days, made me feel welcomed and like family.
In the past 10 years I have not come across any business with employees that treat customers with such courtesy, honor and respect like Trek Bellingham Washington!
Wonderful service from Ty, during a trip to Bellingham with a Portland based bike meet up group. Very knowledgeable and helpful with a handful of things, incl helmet light, water bottle mount, few other things. I would highly recommend them if you're a local or visiting.
Your staff are so welcoming and friendly . I always get prompt and professional service whenever I come in. Tygh even remembered my name from a few months ago! Wow. I have been coming to you for a few years now and will continue to do so. I am a very loyal customer!
I came in to have my son’s bike repaired to try and get one more year out of it. Then the employee informed me of the company policy where I could turn in the old one and the company will repair it and donate and I get a two hundred dollar credit. Great program and my son got a new bike. Employees are always so kind and helpful when I go in. And love shopping with trek.
Had the part I needed in stock and fixed the bike up on the spot. Also, the bike mechanic took the time to explain what they were doing on the tire so I can learn the process. Really appreciate the extra effort!
Gabby & Tighe are the best! Honestly great customer service, even on Trek bikes bought elsewhere before I knew about this shop. WOuld highly reccomend, we are lucky to have them.