Friendly knowledgeable people.
My only complain: the bikes I take in for service need my tweaking after I get them back. Always minor, but annoying. Pretty sure this happens because the techs don't test ride a bike after they work on it. They think spinning the pedals while it is in a bike stand is good enough. It is not.
The whole crew is friendly, knowledgeable and professional. They greet you as soon as you walk in and give specific advice without the upsale. What the heck is wrong with these people?!
10/10
Newer TREK bikes suck, your older hybrid models were great, but you still to road/racer focus. Now the Bellingham, WA TREK store is a good bike shop. Friendly, helpful, good customer service
Tyg (not sure how to spell his name) provided exceptional customer service and was very knowledgeable about bikes. I was able to get my son’s bike tuned up in incredible speed. Will definitely go back.
A great experience! Walked in not knowing exactly what I was looking for… and the awesome crew helped me pick out and set up the best bike I’ve ever had! Thank you Trek Bellingham!
Tigue and the other sales associates were marvelously helpful. They work together to facilitate being able to find a proof of purchase from a long time ago so that Trek would hono its lifetime warranty against breakage from original parts. This is a wonderful shop.
Everyone knows there can be a stigma at bike shops where the folks are a little grumpy and not really that helpful. The occasional eye role about the state of your bike.
This can’t be further from the truth at the Trek store in Bellingham. Everyone is so welcoming and understanding and will help you right away in the shop. It’s honestly a breath of fresh air compared to to a lot of local bike shops. I can honestly say this is the best bike shop I have ever been too. Give everyone there a raise!
I like your people. They have always been pleasant and attentive from the moment I enter the store. I am new to this town and they have helped me find routes to go on and pointed me to useful resources. All this engenders confidence and that really is priceless. Thx!