Went in for some minor service and the technicians took the time to diagnose and adjust the bike to alleviate the issues. The were courteous and professional while taking the time to listen to my concerns and finding solutions to the issues I was having with the bike.
Thank you so much for fixing my son's bike. My son has ADHD. He needs a lot of activity and his bike means the world to him. So you can imagine how exited he was when he saw the fixed bike in the garage. You guys did an awesome job and made my son super happy. Thank you!
The customer service is top notch! Mason has shown up with a positive attitude and is willing to help in anyway he can when I come in. He has made the experience that much smoother for me as I navigate through my cycling journey.
Mason at the Trek store in Christiansburg/ Blacksburg area was vey helpful as he took the time to explain the differences between the bike shoes. He spent the time to make certain that they fit properly.
Everyone has been very knowledgeable and helpful, and they have a good selection of bicycles and accessories. David especially has been very patient and took a lot of time with us to make sure we had the right bicycle and fit for our needs.