We have always loved Trek Boise West. They have excellent service with their mechanic or service bike repair, sales, promotions, information. In essence the services are great. We really appreciate also their honesty and knowledge.Thank you
The people at the Boise store are why I go there. Jake, Chris, and Kelsey are knowledgeable, helpful, and explain things clearly. The products are good quality and I like how Trek stands behind their products.
I continue to receive excellent service when I go to Trek so I'm happy to fill out another survey. I went in for a helmet exchange and asked Jake to take a quick look at a few things on my bike. I wanted my brakes checked and to ask for help on some shifting concerns. Jake helped me with some badly needed new brake pads and did a little tuning to my shifting. My two rides this week were SO much better! Thank you!
As always, the Service Department went above and beyond replacing two tires under warranty due to bubbles in each tire and performed a level one maintenance check on my bike in only two hours. Living over 45 miles from the store it is awesome to only make on trip to Boise for maintenance on my bikes. There was a cost for installation of upgraded tires, sealant, and new valve stems, which I gladly paid. I expected a $200 cost and was amazed to pay only $38.