John came to my house and worked on my trike for over an hour and just checked every single part of it out and reset it so that was appropriate for my body and the way I ride. He was incredible and I would highly highly recommend.
The customer service at the Boise store was excellent. Kelsey was knowledgeable and very helpful in helping me to select the correct size and model of bike and several accessories. The staff knows their products and is an excellent reason to purchase a bike at a bike store. Nathan was very helpful in selecting a rack to fit the bike. I would definitely purchase from this location again. The bike fit is great and handles great. Thanks
Everyone at Trek was friendly, helpful and knowledgeable. They answered all my questions and spent a lot of time with me making sure I got what I wanted
The staff is very approachable and available. I did not feel rushed or under any obligation to make a purchase that day. They went out of their way to help me, both the day that I rode bikes, and the day that I came in to pick up my bike.