As always, the Service Department went above and beyond replacing two tires under warranty due to bubbles in each tire and performed a level one maintenance check on my bike in only two hours. Living over 45 miles from the store it is awesome to only make on trip to Boise for maintenance on my bikes. There was a cost for installation of upgraded tires, sealant, and new valve stems, which I gladly paid. I expected a $200 cost and was amazed to pay only $38.
I was assisted by Jake, who was extremely knowledgeable about the trek products and was able to ask great questions to help figure out what equipment was best for my situation. My bike was then serviced by Chris who also helped check out my order. He was great at explaining the work that had been done and answered all of my follow up questions about services and which additional bike accessories were worth purchasing now or waiting until later to upgrade. I would recommend seeing these two gentlemen for all your biking needs.
Very helpful staff that greeted me and assisted me with looking light mtn bikes. I purchased the Trek with TQ motor after doing some research on the light bikes and the capabilities of various types of motors. I believe Trek has great products and many options. Staff got me onto a test ride or two and it was a great experience. Selection of various options was also very easy with good help in showing me what was available. Appreciate the effort in going over the bike in great detail when I picked it up so I knew what everything was doing and what I could adjust for my personal preferences. Thanks for a great shopping and purchase experience.
First time at the store and the customer service was awesome and knowledgeable on what I needed for the repair of my wheel. Will let others know about this store.