I have always been totally satisfied with my experience at the shop
Always willing to help with all my biking needs
[FIRST NAME REMOVED] and Ethan are the guys that make it happen
The Service Department at the Boise West Trek Store has always been able to work repair/replacement issues same day, so I don't have to drive an extra 100-mile round trip to pick-up a bike. This time was no different. I was expecting a couple of hours, and they were able to get me in and out in 30 minutes. It allowed me to take advantage of some significant in store savings on a couple of pairs of cycling shoes and a new helmet. I can't thank the service department enough for the above and beyond customer service.
Trek is a quality product! I had been riding my Trek 820 for TWENTY years and beat the ever loving daylights out of my bike! It took my abuse like a champ until I cracked the frame. I immediately replaced it with another Trek. Can't go wrong!
Quality products and great customer service. We drive 2 hours to the Boise Trek store because they are great. When my son wanted a different color bike, the staff was quick to find a color he liked. Built it in 10 min and we were out of there. Nice work Trek Bicycle Boise!
John was kind and straightforward with me with what my bike needed when it came to maintenance which I really appreciate. My bike is so clean now and pretty much looks/rides like it’s brand new 🙏