Products and service are fantastic. The products are always top-of-the-line and the mechanics working on my bike are extremely knowledgeable. Customer service is great.
Great shop and the service and sales staff are always incredibly helpful. The service staff does a great job of keep all my bikes running smoothly...top knotch!
I have been very happy with the trek bike and additional accessories. I bought a new trek 3 years ago and have had no problems.
More importantly, is there service. I and extremely satisfied with the level of customer service. Every interaction I have had has been top notch. They are professional, proficient and extremely knowledgeable.
They are there to make it easy. They stand by their word and are eager to satisfy.
Job well done!!
You guys are the best. The service, sales and parts departments are all first class.
Lots of experience and knowledge throughout the staff. No weak links in the system.
Manager Jake: provided great communications in the sales, quote and follow up process. Product knowledge was spot on as he evaluated our current needs but also the future needs as well. One bike was purchased FX+1 and second one Charter 5s is on back order. Delivery process was smooth, effortless and on time as promised. All spec’s/Features were fully explained and demonstrated. The Staff was very helpful and positive during our visits. The store was clean and well organized. We have been Trek customers for over 20 years and are very confident in the quality of products & service that your team has provided over the years.
Paul and Sandi Meikle
PS. Jake out performed the competition (Scheels) in many aspects, on the same product and service lines thus gained our trust and business.
All the staff were very helpful
As for products - my Checkpoint SL7 handles and rides very close to my Colnago C64 Allroad. I'm glad I decided to buy it over an Enve Mog or Specialized Crux.
We really enjoy the staff at Trek in Boise. The are amazing and kind and so helpful. The service department are really good also. They are very knowledgable and are very efficient at getting the bike when they say it would be done. Definitely would refer them.