Gary was super knowledgeable and proactively let me know about how much more work I needed to do on my own if I was just changing my brake pads. I’m still new to the biking world, so it was great information. Thanks for getting it done in my time window (even before it!).
The service at Trek was fantastic. Philip helped me through the process of buying a new bike. He answered all my questions. When the bike was ready he made all the adjustments necessary to get the fit just right.
My TREK Madone 5.9 received only the service required to keep it performing perfectly. Thank you for not "over-selling" the service. Bike was ready before scheduled due date. Much appreciated. Brought in my wife's road bike also. Basic tune up for a functioning bike was diagnosed so unnecessary charges avoided. New in town and now our lifetime local shop.
We recommend!
Friendly and knowledgeable service crew. I have an old (2008) Focus Izalco Pro with Sram Red drivetrain, which they were able to fix and update, even though it was not a Trek. Eric and mechanics identified problems, even damage that I was unaware of, and found parts and provided fixes. Happy with the experience; bike works great again!
After having gone to another bike shop and not being thrilled with the experience because of a fast talking salesman and another that acted half annoyed, we came here. I'm a menopausal overweight woman but Waldo and Darren made me feel welcome and just as important as a professional cyclist. It was my first e-bike and Waldo took his time in making sure I felt comfortable and that I got the right sized bike, offered for me to try out a couple and put up with my lame jokes. After coming back to the store once I made a decision on a bike, Darren helped me, taking his time and even helped to load the bike in my truck even though it was past closing. Came back the next day to get a family member a bike and Waldo was once again great! I walked in feeling completely out of place in a bike store, but you all made me feel comfortable and welcomed! Thank you!