I brought my kid's bike after purchasing at Trek in Burnaby 18 months ago and got timely service to checkup on the bike just in time for her bike camp the following Monday. Thank you!
Jayden installed a pair of Bontrager Satellite Elite Grips for me while I waited. The end plugs did not fit my handlebars so he went through 4 or 5 other pairs until he found some that would fit, so a simple installation ended up being rather time consuming. I really appreciated the extra effort, so I went back 2 days later and bought another pair of the same grips. I spoke that day at length with Derek who patiently answered all of my questions. When I am in the market for a new bike, Trek in Burnaby will be foremost in my mind.
Very kind and helpful staff! They clearly take a real interest in their customers and want to give them a good deal. It's obvious that they enjoy what they do and have a personal interest in cycling. Highly recommend going here for any cycling needs!
It was my first time to get my bike serviced. I liked how promptly I was briefed about the scope of work required on the bike. The bike was delivered on time. And above all I liked the warmth and friendly behaviour of the staff.
The staff were so helpful and patient with me while I tried several bikes. Bikes are well built and I love the hands on help and included first year maintenance. Shoutout to Jaydon and Brody at Trek Burnaby!
Service people are great. Take time to explain what needs to be done. Part not in inventory and had to wait but service was done by the date as promised. Carol