Phillip was amazing, very top level customer service. His product knowledge and explanations were beyond expectation, and I left the store happily spending more money than anticipated on recommended accessories.
I will likely buy a carbon frame Trek as my next bike thanks to his help.
Broght in my Checkpoint SL7 for a creaking issue. Staff quickly determined it is a failed IsoSpeed coupling. Replacement has been ordered & will be installed when I return from my bike trip.
Trek (Burnaby) has a great selection of bikes and apparel for all sizes. I had great customer service by Evan Helgason-Thorp, who was extremely knowledgeable and it was nice talking to someone that rode enduro like me. Will definitely be purchasing my next bike from Trek in the near future.