I contacted the store because I was traveling to the area. I saw that the shop offered bicycle rentals. I spoke with the Store Manager, Mason Shorrosh prior to my trip to discuss the rental program. Mason gave me great feedback and information regarding the rental program and about trails and areas to ride while visiting the area. Prior to scheduled day of renting, Mason called me and re-confirmed the details and confirmed the bike I was interested in renting. I arrived at the store on a Saturday morning just after opening. I was immediately greeted by Mason. Mason had already set up a Trek SL5 Checkpoint with a helmet, water bottles, and an emergency tool and flat repair kit. He confirmed my size and fitting and we finalized the rental details. Mason took time to show me local trails and provided local expertise and knowledge about each of the trails I was interested in. I ended up riding nearly 30 miles on the Checkpoint. The bike performed perfectly. I had a great experience and I highly recommend Mason and his crew. Aside from taking care of me, I observed courteous, professional treatment of every customer that came into the store. Thank you Mason and crew for an awesome experience and for helping make my trip fun and make it a memorable adventure.
The staff makes the shop. Everytime I stop in for service, they go above and beyond to answer questions and help me improve on maintaining my bike. The work is always flawless and my bike rides so great after. Highly recommended store, I’ll always use them for service!
Great customer service. I love this place. Good group of people who always go out of their way to make my shopping/service experience wonderful, every time.
The customer service is exemplary! They go out of their way to help you. They are friendly to all people. As I was waiting, several customers walked in and they greeted them and also let them know approximately how much time it would be until they were with them. They had to ordered options for me and have always been excellent at working with me to get the right fit with the bike.