these folks are happy to listen to what i'm dealing with at my level, and then happy to fill in what i don't know from their expertise without a hint of condescension
Folks at the store take time to listen and recommend appropriate bikes, accessories and maintenance. They do not try to oversell and are focused more on the particular needs and wants of customers. Bravo!
I've always liked Trek bikes but what I particularly like about this shop is the knowledge of the staff. They solved a particularly tricky problem for me and my biking partner where others couldn't.
Excellent service and very fair treatment. My bike continues to run beautifully after replacing both rims and the shifters on an 18 yr old Fujii Team bike. I trusted their judgement for repairs needed and I was very satisfied.