Trek Bicycle Chapel Hill Googlemaps

   2723 Reviews
243 S Elliott Rd
Chapel Hill, NC 27514

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Recent Reviews:


The staff is super friendly and always happy to do what's needed on the service front.
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out of their way top notch customer service, fair prices, good parking
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Great service and the trade-in policy!
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Great team, friendly and knowledgeable. Treat everyone well. Work is top quality.
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The Staff is the real reason!! They are thought, friendly, knowledgeable and just fun the work with! I also like the bikes.
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The people at Trek in Chapel Hill make it an excellent customer experience
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The staff are incredible! Big, big fan of Dan, Rachel, Chris, Callie, and the whole team!
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We first spoke with Chris who took time after the store had closed to talk through with us the best bike choice for our son. We returned the next day to purchase the bike where the other store employees were also incredibly helpful. I will be back to buy more bikes here.
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I love the bike and the service was great!
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Trek Chapel Hill is the best! Super friendly and personalized service by people who love bikes!
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The service we received was excellent. [FIRST NAME REMOVED] Guffey was fantastic from explaining the different options on gravel bikes to the bike fitting. His attention to detail in the fit process was excellent. Easily the best bike fit that both my wife and I have experienced. It made all the difference in how the bike performed and made it comfortable to ride.
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Great service support & finally a bike that doesn’t fall apart
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The people at the shop are incredibly kind and knowledgeable. I don’t feel I’m being upsold when I walk in; they are always eager to help and answer questions.
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Really helpful and patient staff.
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Dan and his entire team has made me a much better cyclist. I ride a lot but don’t have any skills even for minor issues. They demonstrate tremendous situational leadership in addressing minor to major issues. From my standpoint they don’t just sell bikes they sell excellent customer experience. They are my go to shop all things biking and coffee!
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The Trek store is the best shop in the area, which is crazy considering the number of real local bike shops we have.
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I initially visited the store to check out a Dual Sport 3 I had found online, but the size available didn’t fit me. Rachel was incredibly helpful, she took the time to look up inventory nationwide, found the right size for me, and arranged to have it shipped to the store with just a small deposit. When the bike arrived, Dan assisted me during pickup. He asked me if I would like to test it, and while doing so, we noticed it had some wear and even a dent. He explained the situation honestly and offered multiple solutions, including a discount, ordering another one, or switching to a different model at a reduced price. I could tell he genuinely cared about making things right. In the end, I chose the FX Sport 3, and while it wasn’t my original pick, I’m happy with the bike. More importantly, I felt well taken care of throughout the entire experience. Issues can happen, but what stands out is how your team handled them, with professionalism, honesty, and a real commitment to customer satisfaction. I would definitely recommend the Trek Chapel Hill store to others. The staff is excellent!
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Very friendly and helpful staff.
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Friendly and helpful.
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Very knowledgeable team Very KIND team Customer service is the very best!
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