Excellent customer service. I came into town for a few days, and needed a few spacers removed from my Trek Domane SLR 7. The guys did it on the spot without an appointment.
highly recommend Trek Service at the Wicker Park location. Fixed my flat tire in less than 30 minutes. The service and sales staff are friendly and very knowledgeable. Service quoted the job and estimated time it would take. Highly recommend.
Everyone at the store is friendly and helpful. I did find it was odd I could find a tire on the website but the parts dept. insisted it was not available. After leaving, I ordered it and picked it up the next day without issue. But I still stand by my first statement!
You have a nice line of bicycles for all the various cyclist needs, and the folks who work in your Wicker Park shop are very helpful. I worked with Charles, who was great.
Charlie was incredibly helpful and walked me through everything I needed to consider about my new bike purchase. He spent a lot of time with me to pick the right bike and he also guided me on how to get it shipped to my home, which would’ve been daunting to figure out on my own. I’d recommend Trek Wicker Park and Charlie to anyone in Chicago with bike needs!
The entire staff is wonderful at Trek in Wicker Park. Everyone is super helpful and friendly, they know a TON about bikes and can make great recommendations based on your needs. Cleanest bike shop in Chicago with great bike and part selections for everything you need on top of service that is absolutely top notch.
Ted is so nice and helped me a lot in choosing the right bike and the right accessories I needed. He was patient, knowledgeable, and made the whole experience really easy and enjoyable. I highly recommend asking for Ted if you’re looking for great service!
As an older rider who has been riding a 25 year old mountain bike, I found Kingsley and Tim's help invaluable. They were patient and answered all my dumb questions, even went out of their way to help me adjust my new bike. Made me feel not quite so useless. Many thanks.