The sales rep we worked with was super helpful, patient (despite a busy time), and didn't try to upsell the bike I was looking at. He understood my preferences before I even knew what they were! Thanks to the team here!!
The service I get at the wicker park Chicago location is exceptional and almost any trek I’ve been to has been the same. Get helpful and I leave there knowing something new everytime
Every single employee I have ever encountered at Trek Bicycle Chicago Wicker Park has been knowledgeable, friendly and extremely helpful. They are the best!
Staff is mostly knowledgeable. Bikes are reliable.
Could use more females supporting female riders. Brought my gf in a few months back asking about better saddles for women and the staff member didn't meet her at her request. He implied it's likely more a geometry/fit issue than a saddle not designed for women. Even if that's true (which I'm not sure it is), it would have been better to discuss her actual ask even if you [LAST NAME REMOVED]'t stock special saddles for women.
I really appreciate Charlie's time and patience in helping me find the right gear and bike. He is very knowledgeable and made the whole experience enjoyable to want to come back to Trek for my service and gear needs.