Most pleasant experience ever with a bicycle shop. These guys are prompt, courteous and professional. Trek has my business from now on. I bought my bike from an independent dealer and had it serviced by another independent dealer across the country. But I will wait until I can get back to Dunedin Trek to ever have service performed again. My Hats Off to these guys.
They are very knowledgeable and thorough when it comes to selling the right bike for your needs, and afterwards very efficient on maintenance and fixing the bike, when you need, for a reasonable price. We are clients for more than 10 years.
I knew that I wanted a Townie Electra when I called your shop and spoke to Noah. He was extremely knowlegeble and helpful. He validated my decision, went over pricing and invited me into the store. I am extremely pleased with the quality of the product as well as your sale's staff's professionalism.
Staff first: Noah was there when I arrived. He assisted me with my test drive and helped me with accessories. Noah even assisted me loading my bike. When I experienced an issue with the fit of my cross bar I purchased for my hanging rack, Noah was not in the shop. I explained the issue to John, who assured they could handle my return. When I arrived, John was on break, but another young man assisted me with the return without a problem. I asked if I could stop by on my first trail ride (tomorrow) to have my trailer hitch for my bike trailer attached. The young man assured me it will not be a problem. I am confident that they will take care of it in the same professional manner as they handled my purchase and accessory issue. (The Thule Crossbar doesn't work with the Townie and my particular hanging mount.)
I could not be happier with the Townie Electra, although I have not gone on my first real ride yet. My neighbor has the Townie 7D and allowed me to take her bike on a 15 mile ride the morning I purchased from Trek Dunedin. I have been riding a "department store", Shmona Shogun Shockwave - 24 inches for almost 2 years. It was a gift from my husband, so I hesitated to buy another bike so soon. Because I have a degenerated disc in my cervical spine, I was experiencing some pretty nasty pain when riding a mountain bike on the Pinellas Trails and roads, let alone, a mountain bike that is too small for me. My neighbor loved her Townie so much that she suggested I try it out. I was hooked, which is why I called Noah after seeing a sale advertised online.
I could not be happier! I got the bike I wanted complete with my saddle bag wrack and water bottle side mount. I also saved $150 over the other bike shop that my neighbor referred me too. I recommend Trek Dunedin without hesitation. Thank you! See you on the trail!
I had a wonderful experience! I came in and explained I needed a higher handle bar or extension or whatever would work on my bicycle. Noah did the job with in an hour. It was great! They thought they may need to order a part but, they had it and I was out the door with handle bars higher and I am in heaven! Thank you!
I dropped off my Trek bike that needed a lot of help.
Everyone was so helpful. I am very pleased with the service repair shop and customer service.
Took my bike out for a seven mile ride and it was a great experience knowing my bike is road ready.
Thanks again ,
Chris O’Brien
It was a fantastic experience. Very friendly and polite staff from the moment I walked in everyone greeted me and offer to help.
Susan was awesome!! She listened to my needs, gave me a lot of different options and was able to find me the perfect bike for me.
Noah was there as well to help getting everything ready for me to make sure I could take my bike home with me that afternoon. I sure hope to she them again at the store or the trails. Great to find good people that are passionate about what they do
We visited the store in Dunedin last week, we appreciated the quality of the selection you had. More importantly we were very pleased with the customer service we received from Susan. She went above and beyond to fit me for a bike without feeling the least bit pressured. And because of her extensive knowledge and amazing personality we purchased a very nice e-bike. I will definitely be back for all our bike needs as long as Susan is there.
The store personnel were very friendly, personable, and informative. They ordered what I wanted and had it there in a few days. It seemed like just a great place to do business!