The woman that we worked with was fantastic. I believe her name may have been Riley…maybe not but her name started with an R and she had tattoos.
I came in with my two kids looking for tires for one of their bikes. While the tires that I was originally looking for were not in stock, she was able to find some that would work.
She was so kind and considerate to the kids which made it easy to have a 2 year old and 4 year old with me. She even gave them some stickers.
The staff members were all very friendly, they were able to get my wheels in and fix them in time for a trip I was planning. They went above and beyond to dial in my wheels, grease the hubs, and tighten all the spokes! I will be using/ recommending Trek to everyone!
The experience was very friendly and we were directed to two bikes that my daughter may like. We were able to test ride both and that helped her narrow down her choice.
Their entire team was very supportive and patient explaining everything a new rider needs to know. They helped get all my components to fit me and work with me for several visits until it was all good.
Riley took great care of us! You have a great person at your store. Even when other customers were in the store, she stayed completely focused on me. Thank you! I came home with an awesome e-bike.
[FIRST NAME REMOVED]