Great service and they recognized me from last season. Went in for the spring tune-up and
could drop off the bike and say call me when it is ready for riding trusting their judgement about what needs to be done without getting ripped off for things I don't need yet. Except for the new clean bright red handle bar tape of course. lol
Staff, customer service, inventory and the caring vibe! Really sincere staff who want to help! Great experience! Thank you! I’m already really telling people how great it was there.
Trek Bicycle in Cottonwood Heights was a great place for me to get my bike serviced. I inherited this bike that hadn't been used much and I didn't really know what to do with it. The friendly staff at Trek gave it an on-the-spot assessment and recommended some services. I picked up the bike the next week and it was great. I stopped in to get the handlebars adjusted and they were able to do that on the fly. Super helpful for me to get this kind of service when I know nothing about bikes! Now I am commuting to work a couple days a week on a bike!
We like the product--chose a Trek bike after a lot of research. The staff at the Cottonwood Heights store is friendly, helpful, and knowledgeable. They are genuinely concerned that we are enjoying our bikes and having a good experience. They went out of their way to make some adjustments and adaptations for us. We recommend them highly.
Rylie was so helpful and truly cared about us having a great experience! The bike mechanic also worked hard to put our bike together on time for us to take it on a trip.
The manager, Rylie was helpful, offered additional knowledge and support and was more than willing to address any questions we had and more! Offered a test ride, searched for the color I wanted, and went the extra mile. She was superb and so incredibly helpful to me being a new rider.
Of course I will go back for any and all needs I have for cycling! I'll also share (as I have already done for about 4 people) in the last two days telling about how great the store is and the fantastic Trekfest sale!
Thanks for asking!
Wonderful customer service. Staffs are very friendly and insightful about product being sale. Eager to educate as opposed to forcing for product to be sold.
Store Manager and Technician are great to work with.
Awesome team. They went above & beyond finding a solution for a challenging parts availability issue from another supplier, kept me informed during the process, and got my bike back to me as quickly as possible and in like-new condition! They even gave me a little gift when I picked up my bike to apologize for the delay, even though it wasn't their fault!