I appreciate the respect given to me as soon as I walk in and especially the knowledge the techs have when working on the bikes. Top notch service every time!
They have great bikes, but moreover, I use them to servicd my exiating bike, and rhey are very thoughtful about providing excellent customer service. Not only do they do a great job and fixing bikes, but their interactions with customers are top notch.
Jason is that guy! He found me the bike I wanted in my budget range and arranged for it to be transferred to Dallas. He then spent time teaching me every last thing about the bike, including a personalized tutorial on how to ride my first clip in pedal bike. He’s patient, friendly, and clearly this is his #1 passion. It was probably the best retail experience I’ve ever had in my life…
Everyone I've ever worked with at Trek Highland Park has always been upfront about the needs of keeping my Emonda in top riding shape and what the expected costs would be. There's never a sense of unnecessary upselling just to make a $. I'd recommend this shop to any serious cyclist.
Easiest process of ordering a new bike ever - placed order on Sunday and bike was set-up and ready to go a day early on Thursday. Staff friendly and knowledgeable as ever - highly recommend!!!