I bought a Townie S for my wife, and she loves it. The bike looks great, and it is very comfortable for her to ride.
Brandon, the store manager, was very knowledgeable and helpful.
Because I've just received my ebike, it would be a little early to comment in total. As of now, I am satisfied with the overall process. I would grade the website order process a little cumbersome but it all worked out, although I was very close to calling it off and going elsewhere. It shouldn't have taken two hours to get through the process.
I will give you credit though that the process after ordering has been flawless.
The service in Davenport has been excellent. I don't see that it would change any. The personnel has been very helpful and accommodating.
As for the ebike, I feel very comfortable that I'm going to really like it.