Thank you for wanting to hear from me. I hope this message gets back to the crew that is doing the work at Trek in Kettering, Ohio. I scored a lovely Raffa jersey and keen advise on where to ride. It was a super day and I rode 60 miles per the recommendation of the older bearded fellow
(Spring Valley).
Thanks for getting me on the road and the fine recommendations. After two weeks of rain it was super to get out and pedal for uninterrupted miles!
Best, Liz Zeiler
Matt : Great Manager
Luke: Fantastic Mechanic
Jack: Very Helpful
Dale: Wealth of knowledge and experience
Solid designs, affordable quality, great innovations keep coming all the time
The team took the time to provide me with the information and time that I needed to be comfortable with my purchase. At no point did I feel pressured to make a decision. It was a very pleasant and fulfilling purchasing experience.
I went to Trek regarding switching out my saddle seat. I purchased what I thought I would like and was told if I didn't like it to bring it back for a full refund or..they could find me something else I might like better. About 10 days later I did take the seat back. The employee took time to look on the computer for something else based on what I was telling him I wanted. He found a seat ordered it and it came in the next day. I took my bike to the store, returned the newly purchased seat from the newer seat. They put it on, adjusted it and I rode off as a happy customer..no questions asked..it was all about seeing that I was able to get the seat that would be comfortable for me. Thanks guys!!!!
First time in shop. Needed a new bike as I sold my Giant Escape a week ago. Dale greeted me and we talked about my biking needs, what I liked/didn’t like on my Giant. He explained the difference between the bikes. Bought a Verve1. Didn’t have rack with me but Dale said no issue me picking up next day. When I arrived bike was ready to go. Added a kickstand which Dale installed. Great customer service. Only place I’ll go for future bikes.