James Height is a top notch rep for Trek. I bought my first bike in 15+ years and he walked me through every detail. He then followed up when he said he would to put me on the bike I wanted. As my bike collection grows, I will be back to trek
They are always very helpful and they get straight to working on my bike, be it that my fixes are simple, they still approach them with excitement and give me confidence in their work.
Matt W. Met us at the door and was very professional. Being a first time buyer, Matt explained things very precisely and clearly and outlined all options but was not pushy in anyway. Having come from a disastrous experience at Wheatridge Cyclery, the process was very refreshing!