Friendly,knowledgeable staff! It’s like returning to service standards set in the past before self check out kiosks became the only option. Kindness and attentiveness count.
Fast service, respectful, friendly, and professional.
Fixed my spare, but checked the tire as well, and found a staple in it. Pulled it out to prevent another flat in the near future.
The location is perfect, the store is clean, and the staff is friendly, efficient, professional and knowledgable. They not only fixed my bike, but also provide very helpful information on airless tires, on new bikes and bike donation and maintenance. I even learned about the theatre and dance programs at Wayne State University! They also have an online store, which is very convenient. It's a nicely run business. I am impressed.
The people. The product is great, but it's the people at the Midtown Detroit shop that makes going in and supporting the great project a breeze. Easy to talk to, knowledgable and excited about the customer getting into a hobby they clearly love.
The service is outstanding they give you one on one Attention .They are so Educated about their product after I left the store feeling like that bike was the right fit for me.
The team there is very friendly and helpful. I was looking to get a new bike for my 9-year-old. I was able to trade in my son's smaller bike on the next size up at a nice discount. The program makes purchasing the next bike more affordable when your child outgrows their previous bike.
Jason Hall is an asset to your company. A true, honest ambassador for your products at Trek. Always a pleasure to see him. He is such a positive and friendly guy. I’ve been fortunate to work with him for over 4 years. He puts the customers best interest before his own.
Jason is supremely knowledgeable and helped me purchase a bike to fit my riding style! I love this store and recommend it to my friends who are becoming more involved in cycling.