Inventory, store expertise and after sale service. Definitely understaffed(2) yesterday( Wednesday) when we were in but Paul did a good job taking care of us.
We've been using Trek Bike Ship in Springhouse ever since they have opened. Excellent supply of cycles and accessories. I bought my Trek Mt bike there. We've been very happy with the service on our race bikes and play bikes. Technicians know what they are doing and the turnaround time is acceptable. If you need something quick in the line of service, they will help in most cases, right on the spot. These people are the best.
I’m impressed both by the always helpful and friendly staff as well as the impressive amount of inventory available in the store. True professionals with a strong customer-service orientation. I always enjoy visiting the store and feel like I’ve learned something new while there. Keep up the good work,
The gentleman that helped me was very knowledgeable. I needed new cleats because I was having problems getting out of them. He replaced them for me and explained that I could also make adjustments to the pedals themselves. This helped me get back on the road.