Helpful and knowledgeable staff. Kept the conversation open ended after I exhausted all of my questions so I feel really comfortable coming back the next time I need advice and/or parts.
For reference I'm a very large rider, the tech I spoke to was very knowledgeable about my specific constraints.
Bonus points, the tech kept the conversation very grounded, I asked about Cerakote or similar applications to fight corrosion. I was exploring $400-$600 options, the tech (I'm so sorry I'm bad with names) was able to address my concerns with a ~$25 can of wax. Absolute chad move, definitely won my trust.
I feel taken care of when shopping at Trek! The staff addressed my needs quickly, answered questions that I had and provided all the information I needed for my new bike, accessories, and more. They informed me of the free first service as well which is helpful!
You had good service recommendations and could hem some in my time frame. Super friendly service. And I know you did a good job. Will ride this weekend and know for sure.