Very pleasant and knowledgeable people. No pressure while shopping and quite helpful in putting things together for me and installing bike carriers on my car. You get what you pay for and I got what I expected.
Adam was referred to me by a great friend Charles Shelton. I was prepared to pull the trigger at another bike shop near my job at Mercedes Benz. He insisted that I see his bike shop (Trek in East Providence). So I did. Adam was patient, informative, and most important knowledgeable. After I finalized my purchased and pick up, I decided to purchase a second bike. Although he isn’t a local bike shop (45 miles) I will continue to purchase, service and most importantly refer all my colleagues at Mercedes Benz to purchase at his shop. He is an assist to that bike shop and should be recognized for his professionalism and his representation to the brand.
The staff was very knowledgeable and answered all my questions. The bike I ordered came in sooner than expected and the staff made sure I know everything I needed to know before I left with my new bike. This is my second bike I’ve purchased from Trek and I am not a customer for life. Well done Trek and your employees!