Mike and team are always very helpful in ensuring that I get the right spare part and replacement product. My Shimano DI2 seatube batterey recently failed on my gear shifting after 10 years use!
Fortuneately, they had one in stock, different part number and after checking it is backward compatible and I was back on the road again.
Always great service by EDH Trek team.
I've only gone here for service and most of my experiences have been very positive. It is convenient, the employees are helpful and it is a quick turnaround.
The people are kind, helpful, and courteous. Whether its trying to find that perfect new bike or helping fix an issue with your current bike, they are always there to help.
The bike tech did a great job helping me find what I needed. He was very friendly enthusiastic. I got a product that I and very happy with and the shopping experience was enjoyable.
Always greeted as I enter the store~ friendly service, and highest quality service for my race bike. Service details are carefully noted and fully explained. Occasional rewards/coupons are a nice bonus. Also a huge selection of bikes and accessories.
I walked in a complete beginner and said I needed everything. I signed up for a race tomorrow and I don't even have a bike.
The worker did not treat me any lesser for it, he was super passionate and knowledgeable about road and mountain biking and knew exactly what I needed. It never felt like he was trying to upset things, he did not pick the top of the line "just because". I got several options and could pick depending on my budget.
Got a great bike and gear and I left so stoked to head out into the forest.
They did a great job evaluating issues I had with shifting and the drivetrain. They provided options for repair not just shoving me into the most expensive one. I’ve had the level 2 service done here multiple times and have always been satisfied.
The friendly employees who have unbelievable favoritism towards me , the customer .
Made me feel liked and important as he directed me towards everything I needed.