Brands are only as good as their people; one such person is Mike - the manager. He's keen on making everything right, addressing customer needs, and following up. The second is the head of service, I think his name is Luke. He worked on my Colnago road bike and my Scott mt bike, did a great job!
Everyone in at Trek Bicycle El Dorado Hills was knowledgeable in courteous. They explained the repairs needed and options to resolve in a cost-effective manner.
I brought in my Ibis Ripley for service/maintenance. Zach was very helpful in explaining what needed to be done and the different options available. Communication was great throughout the process. Keep up the good work!
The service department was incredibly helpful and delivered excellent customer service. Luke, the service manager, was fantastic — very attentive and detail-oriented. They caught a few issues I hadn’t even noticed and completed the work quickly. I really appreciate the professionalism and thoroughness. Highly recommend.