Number one the product is an excellent product. I’ve had a tribe for many many many years in the staff and I wasn’t very helpful or knowledgeable about the product. They’re Silly.
The young man who is working the day we were in, was shorthanded. He still gave us great customer service. He helped us find some appropriate bags for our bikes. He also made great recommendations on where to ride bikes in city Park and downtown Louisiana.
The whole crew at Trek Elmwood are always friendly, super helpful, and always willing to chat bikes when possible. Mechanical service is top notch as well.
Thomas at the Elmwood location was a huge help in getting my bike back on the trails. I needed my rear derailleur replaced and they were able to complete it quickly after the part came in. He also found an old seat to replace mine since I bent one of the mounting rails. Great service and great people!