The team serviced my TREK Lime efficiently and were not daunted by its unusual mechanics. I learned more about my equipment and explanations were through and respectful and left me able to make as needed adjustments. Could not be more pleased! Exceptional service! Worth it!
The service manager was very helpful and prompt with attending to my service needs. The bike was ready within a few hours and far ahead of the expected due time.
Thomas and the whole staff at Trek Elmwood are great! They go out of their way to make sure their customers are pleased with their purchase(s) and happy with their service. 10/10 would recommend.
Thomas and the crew are great to deal with. They are always professional and will answer any questions I have. You can tell they enjoy bikes and make visiting the Elmwood store a pleasure.
I am 100% satisfied with the bike I ended up purchasing with the help of the friendly folks at Trek Elmwood. Super satisfied with the services they provide and extremely happy that they were able to connect me with the local Trek shop in Singapore where I'll be moving to in the next couple of months.
Service staff were attentive to the explanation of the services I needed to be done on my bike, they were very pleasant, and showed their knowledge as soon as they put a hand on my bicycle. After services were completed the bike is like new and everything working smoothly after the maintenance work was done. Very satisfied, I would like to commend the staff on a job well done, as well as highly recommend this shop for any maintenance service.
Service was 11/10. Both team members had exceptional knowledge of the bike, services provided, warranty, and little tips and tricks to prolong the lifespan of the bike.