Everyone was extremely helpful and friendly. I received quick service, got all my questions answered, and went above and beyond to assist me with my bike build when things were damaged a bit during shipping.
Thank you for the great service on installing new tires and chain. The store has a wonderful lounge to relax from my ride and some free coffee to spark up my ride home.
Customer service at Trek Encinitas is outstanding!
The staff is not only friendly and helpful they are very knowledgeable. I had the pleasure of working with Ian and he was the best!
Tech was a life saver. Rode in with howling brakes and a mushy rear brake 45 minutes before they closed, and he was able to resurface the front brake pads, replace the rear pads. Fixed both issues, brakes sound and feel brand new.
The friendly knowledge staff are great to work with. The repair shop crew take excellent care of my bike and get me back out riding quickly at a fair price.