I am a long time customer and have always had great service at Trek Encinitas, whether for sales or repairs. I highly recommend this store, no matter what brand bike you may have.
I brought my bike in without an appointment for a repair and was able to get my bike repaired without a wait. The technician was very helpful and answered my questions regarding options to consider when I replace my tires.
I was greeted right away, asked for for pedals. Associat got them for me and installed them for me. Asked me if I needed anything else. Donated my hold pedals and Associat shared with donations he's done for kids. I think his name is Ian. Great guy
We have high end Trek electric assist bikes and the latch broke that allows the battery to be removed for charging. Trek Encinitas tech, Craig, ordered the part, charged the battery and reinserted it so my wife could ride. When the replacement part arrived, we got excellent service is getting the problem fixed and getting us back on the road
It's a clean, orderly store that has very good service. This is based on responsiveness when entering the store, finishing the work when expected, and letting me know when it's complete.
was able to get prompt service for minor maintenance issue whereas other bike shops wanted bike to be left for days! kudos to your store and service staff
Great service and knowledgeable staff! Tim was also amazingly helpful and had vast knowledge to share on light weight components for my build. Thanks guy.
Bike Rental was very easy and the Trek Domane SL5 was in perfect working order. The Mechanic who assisted me was very helpful explaining some of the newer features that I wasn't familiar with because my Trek Madone and Emonda don't have some of the new features that the SL5 has.
Great experience!