The service dept was fast and efficient. They assessed my bike, ordered the parts needed and replaced them in a timely manner. I also appreciate their level of expertise.
Good selection for my shopping interest. Prompt attention by sales staff. Purchase was mostly available for pickup ahead of time (only had to wait for one prep operation to be completed).
The team was so helpful! I needed help sorting out my pedals and cleats (from years of various bikes) and he took the time to answer questions and walk through details. Thank you!!! We got it all sorted out.
I appreciate the people working in the store and how helpful they are. Feel like they are knowledgeable while also not trying to force their opinion on you. The service center was good and straight to the point. We had our bikes serviced as a part of the one time adjustment program for new bike owners and happy that is a part of buying a bike at Trek Encinitas.
I have always had Trek bikes over the past 30 plus years. This new one is my third and I find them extremely well built, reliable, comfortable and over all, Just Right. On top of which the staff at Encinitas Trek our outstanding, friendly, knowledgeable and always helpful.
This is the first time I’ve shopped there, but someone suggested it could find what i was looking for at Trek. The salesperson helped me find it right away!
The team at Trek was super communicative and professional with my bike repair. They were all very friendly and knowledgeable. Most importantly, they advocated on my behalf to get a new shifter from the manufacturer as it was a faulty unit and replaced it at no charge. You guys are awesome. Thank you!