Olaf and Tyler were terrific and provided passionate customer service. I came in to grab a new saddle, cleats, and shoes. They provided expert advice and listened thoughtfully to what I needed. I left being very happy with my purchases!
Service was excellent. Popped in unexpectedly to get a part replaced. Handed off the bike, grabbed a sandwich next door, and when I came back the bike was done. He had replaced the part quicker than the sandwich shop could make me a sandwich.
Knowledgeable and helpful sales associates that listen, and know their inventory well enough to match customer requests with existing stock. I had a really great time purchasing my first new bike in 30 years!
I have visited a few bicycle shops in the ara recently and Trek Fairfax was by far the best experience. I worked with three different people there on different days and al were great. I was especially impressed by Olaf. I told him that I was thinking about buying a bike for my son. His enthusiasm for making sure I knew my options and things I should consider when making my decision was incredible. It was almost like he was shopping for his own kids. That is why this will be the only bicycle shop i visit going forward.
Quick turnaround, friendly staff, John at the service desk got right to work on my bike, Robin helped me when I picked it up. First time here, I’ll be back!
The initial (first) service and tune up was thorough. A problem with the brake mechanism was handled with great attention to detail, and involved extra work and effort by the service staff. It was a 1st class operation from start to finish, and the folks at Trek really came through for my daughter's bike.
Outstanding support, well done!