Excellent service. This was my first bike purchase from Trek. I ordered online and picked up in store. It was ready a couple days sooner than expected, fully assembled. The rep at the store was super friendly. Helped size the bike for me before I left and explained everything I might need to know about the bike. I appreciated the lack of pushy sales tactics. He suggested some accessories that made sense and wasn't trying to sell me on ridiculous items just to make a buck as one might run into at other stores.
We had a great experience working with the young man at the front of the shop. He was extremely engaging, helpful, knowledgeable and did not pressure or seek to up sell. We will be back and also refer others!!
Joey was great! He was very helpful in answering all my questions and the first sales person to ever really help me choose a bike based on my desired riding style and my size instead of just selling me a random bike that caught my eye (which most do)! Thanks again to Joey and I highly recommend this store!
Great collection of choices. I’ve riidden bikes for many years but this Trek I got was the easiest to get familiar with. I learned how to remove the front wheel. This is the product issues. The best I have encountered.
I appreciated their one-on-one personal service. Josh and Joey were patient, very knowledgeable of their bikes and other store products, and took their time to fit the bike to my specific needs. I, also appreciated the lay away/deposit plan. The convenience of the nearby bike trail allowed me to test ride various terrains.
Great customer service, great product. The guys were amazing in getting us what we needed for our 6year old boy. He loves the quality bike and we will be back in the future.
The staff was very helpful. My wife & I have not bought bikes for many decades. They helped understand what we were looking for and directed us to the options they felt were right for us. Gave us options and then let us take the bikes out for a demo. Having trails next to the store was a great experience.
We were greeted right away, helped within a few minutes. Knowledge, friendly, and helpful. The bike path next to the store was a great place to try the bike out for a longer ride than a parking lot. Nice vibe as well as nice small lounge like area to wait.