Josh did an amazing job. He kept me well informed during the process without making me feel out of place for having minimal knowledge of bikes. He didn't pressure any model or price range, just what would be a good fit for me based on his experience. 10/10 Highly recommend!
Josh was very patient and kind with us - answered all questions and provided lots of details on multiple models. We enjoyed our shopping experience and would recommend Trek in Grand Blanc to others!
I normally deal with Joey or Josh and they are always amazing. Trek Grand Blanc always provides the definition of customer service and have always made sure we have the best experience they can provide. They spend the time to help when purchasing new equipment to ensure we are satisfied with the product and the service department has always been accommodating and timely with all work!
I have specialized bicycles. I used to shop at the store when Matt owned the store. When it first switched over, I had concerns because I was told that they would not work on my bikes, but I don’t know if something changed or I was given the wrong information. But on yesterday, Joshua was right on point very kind great to talk to and I definitely will be returning to have a Bike computer installed Probably next month. I know for Service specialized requires that my bike is serviced at a specialized dealership to maintain warranty. But for general things, it is very convenient to have the store basically in my backyard. And if I’m having something done, I will definitely ask for Joshua.
The customer service. I worked with Joseph at the Hill Rd and he is very knowledgeable. Impressed with how well he knew the products I was purchasing and he went above and beyond and put my new seat on! What a pleasure it was.
Good selection. Good price. Friendly service. Even though they were busy they took there time to make sure to explain there product and was satisfied with my purchase. Very knowledgeable and helpful
I am always impressed by the service that I receive at the store. They go above and beyond to try to fix any problems that I have with my bikes. I highly recommend them.