I have owned two Trek bikes and they are great, durable and long lasting. Joey at Trek Grand Blanc was very knowledgeable and answered all our questions. No pressure sales and very friendly. Bought the Verve 2 for my fiance' and planning to get one for myself
Andy was very attentive and took the time to find the right bike for me. Spent a good hour testing multiple bikes until he finally found one that fit me like a glove.
Every interaction we've had at this location has been over the top good. Service is always so chill and easy. I love being able to joke around and be honest and feel the same vibe from the person with whom we're working. I was a retail store manager for 11 years for a corporation who thrived on the antiquated approach of using sickly sweet, high- pitched greetings and misguided language to "seal the deal". Vegan leather? Come on.
Whatever is being done at this location to train sales staff should be taught to every brick and mortar that is somehow surviving because it works. ACTUALLY listening to the customer's needs and knowing the product well enough to make a match that fits like a glove should not be ground-breaking but it is. I love this store. I love the staff. I love the service and I love the bike garage I'm building. I am so happy this is the close location for me, but would drive 100 miles to shop here if it weren't.
Great job guys.
Thank you for never disappointing 🫶
The staff is very patient and allows a customer to take time to checkout the bikes. The staff is very knowledgeable of the different styles and kinds of their bikes, both current and previous years models. The staff is very personable and friendly, making me feel respected.