Service department took extra time to correctly diagnose the problem and get expedited delivery of my specified replacement parts. And I expected a larger bill. They got to the job faster than quoted. Thanks
Travis and Tina were very helpful when I was in the store the other day, in providing information on bike accessories. And the guy in the service area was able to take a few minutes and fix my bike computer sensor on the back wheel.
You carry small size of cycling shoes which I wear and hard to find the size. I came back because I received a first class customer service on 2021.
Travis helped me with my cycling shoes question. He is very knowledgeable, courteous and professional. Again I received an outstanding customer service.
My first road bike was a Trek, do I know Trek’s quality.
Travis (at the Folsom CA store) listened to me when I came in to replace my aging Gary Fisher bike. He was extremely helpful, cheerful, encouraging, and didn’t try to oversell. I love my new Dual Sport!