Travis’s customer service demeanor is excellent - personable, professional.
Quick turn around on the work which was well done. He explained what needed to be done or not which seemed honest.
The service at the Trek Folsom location was outstanding in terms of helping pick the right bike for my son. They went above and beyond to expedite getting his bike built so I could pick it up a day early and prevent a logistical problem getting it transported for my family, allowing me to pick it up a day early.
The employees were nice and answered all my questions without making me feel dumb. The process was quick and efficient and there was no upselling which made me more comfortable to spend more money. 2nd time going into Folsom auburn location and both were excellent customer service