John McAllister is a professional at dealing with customer service...He is the manager at 70th Street Forrest Hills Queens Trek Store...He answered all my questions.. Due to his dedication and commitment to the consumer. I did buy my MTB Bike. I was very happy with the service.
Sincerely, Ivan Soto
I worked with Elena C at the Trek store in Forest Hills NY and she was very aware of my needs and budget and was able to provide me with an FX1 disc hybrid bike. She was patient and also provided me with essential accessories. Elena insured that my bike would be ready a day earlier than promised. She’s a very caring person.
The entire staff is what adds value to my purchases. They are most congenial, helpful and gracious with a willingness to make time for my questions or concerns.
The manager Elena has stood out as the consummate professional with a genuinely caring disposition that follows suit with how the entire Forest Hills team interacts with me any moment I pop by to look into what the store has to offer.
All staff members, in my view, are upper management material.
Trek is a solid brand that's been around for many years/decades. The people in the Forest Hills store are knowledgeable & helpful. They offer advice on service needed but aren't pushy. They also go out of their way to provide immediate service depending on their level of availability. I have purchased a few bikes from this store for myself & other family members. I also have used Trek bicycles for many years, reaching back to when they were a small startup.
Joe G
The staff members are knowledgeable about all things bikes. In addition, they are real members of the community who truly care about their customers. The best!