Warm, kind and knowledgeable staff who don’t think twice to go above and beyond to help. Rob assisted me until I ran out of questions. I know more now about my bike then I did before walking in. Thanks guys!
it took a long time to get someone on the phone to check on the delivery of my bike, but once there, the staff was amazing. Very helpful, informative and patient. I definetly would recommend this location. Love my new bike
John McAllister is a professional at dealing with customer service...He is the manager at 70th Street Forrest Hills Queens Trek Store...He answered all my questions.. Due to his dedication and commitment to the consumer. I did buy my MTB Bike. I was very happy with the service.
Sincerely, Ivan Soto
I worked with Elena C at the Trek store in Forest Hills NY and she was very aware of my needs and budget and was able to provide me with an FX1 disc hybrid bike. She was patient and also provided me with essential accessories. Elena insured that my bike would be ready a day earlier than promised. She’s a very caring person.