Roy was fantastic! Had a great experience with him. My son is showing interest in trail riding and I need a bike to accompany him. I’m a first time trek buyer and Roy set me up with a fantastic marlin 6. Was very thorough, talked through what I was doing and got me the right ride for my local trails. He even kept track of my 5 year old when I took a test ride. Thanks again Roy! We will def refer you and be back soon.
Customer service people are knowledgeable and good communicators, repairs are fast and reported fast, folks in the store always pleasant and accommodating.
Our e-bikes have been a great investment in our new adventure as empty nesters. Trek has been with us every step of the way...purchasing the right bikes, making sure they were a good fit for comfort and enjoyment, and keeping them in working order for our adventures. Thank you for both a superb product and excellent customer service.
Amy Beck was just a fantastic representative to work with. I was trying to get a unique bike custom ordered and she got what I wanted for me at a great price.
I’ve been to this store countless times over the years. I have purchased many items from road bikes to accessories. Every time I’ve dealt with store manager Amy or repairman Shane, I’ve had nothing but a first-class experience! Employees like them make me want to continue to purchase Trek products and shop locally at the Fort Wayne, IN store!