My wife's Electra Bicycle had a loose crank which ended up being a stripped bottom bracket shaft. Dropped it off in mid afternoon and it was repaired hours later. Very nice service staff. Took the time to look at the problem, explain the costs involved ect and repaired it in a timely manner.
Highly recommend!
Shane, the service manager, was excellent with helping quickly to fix a specific need with my bottom bracket. I always have a good experience with the service dept.
Excellent service. My 20+ year old Trek rides like a new bike. New tires, tune up, and clean! I was very satisfied with the work and advice from the staff of Trek Bicycle of Ft. Wayne.
Kirk = awesome guy. I know sales is hard trying to deal with everyone walking in the door but the team knows how to delegate and make everyone feel important regardless if they’re serious buyers or not.
However, if you are going to buy, they go the full 9 yards for you. I spent about 2-3 hours making sure it was the choice for me and they didn’t push, just helped and answered all the questions I had. Awesome place.
We ordered a bike helmet and we went to pick it up. Roy greeted us and retrieved the helmet. He also helped my wife make sure it fit properly. Everything went smoothly.