Service was very good, knowledgeable and very helpful. Haven’t had product long enough to critique. If product is as good as customer service, I don’t foresee any issues.
This is my go-to place to repair any of my bikes regardless of the issue. They are always very knowledgeable and the service is quick and the prices are reasonable.
Great salesperson at the Fort Worth store on Granbury Road - although the sales rep was new to her role, she was well informed of all of the specs of the bicycles, which helped in my decision to buy. I also appreciated the guidance from Chris who performed the tune-up and addition of accessories, before I left with my new bicycle. Thank you again!
Every time I go into the trek bike shop I am always treated as a very valuable customer no matter how busy they may be I'm always treated like a valued customer and they take their time to listen to what I'm asking and they always perform to the highest standings and they always ask questions and let me know why or how this can be happy they take highly great care of me and I'll always continue to go back God bless you guys
Your employees are attentive and they make sure all of. my needs are met.
I did recently recommend your store to a friend that is interested in biking.
John in the maintenance department resolved my shimano motor programming issue at no charge since it came from the manufacturer incorrect and was not caught originally. Got it resolved and got me on my way in short order.
It’s always a pleasant experience in this place. Staff is knowledgeable and friendly. They pointed us in the right direction for my sons first “real” bike a couple years ago and we’ll be upgrading to a new one in the next few weeks.
They didn't have the exact bike my son had picked out online so Eddie found it locally and had it shipped to them with no additional cost to me. My family is super happy with the service we received at TREK S.W. Ft. Worth.