The bicycle itself is excellent. On top of that, Micah really helped me pick out everything that I needed to dive into this as my new full time hobby. Thank you all so much!
Trek Ft. Wright has best product line in the industry with top tier aftermarket support. Great management, staff, service, and selection. I’d send competitive athletes and families in my neighborhood here because they’ll all get what they need. Love this place.
They were very quick with doing a full bike check and alerted me when it was available and was very generous during checkout definitely going here again if i have more bike trouble
You’re friendly, have a reasonable selection of bike gear, why would I not recommend you. Just that it’s not my thing to push friends, I wait for them to ask.
Ordered a new bike and after a couple rides had some normal issues I didn’t know how to fix and the staff fixed it and showed me how to continue the adjustments super nice friendly staff
The service is second to no one. Every member of the team works tirelessly to provide the best experience possible every single time I walk through the door. TREK should be proud of the value the Fort Wright team bring to our community.
The team at Trek Fort Wright is always amazing! We have been going here for years to purchase bikes, services, tune ups, etc. Highly recommend to everyone!
Service team did an amazing job, communication on work needed, timelines and an unexpected issue were all done in a very professional manner.
They have earned my loyalty.
I bought my bike and a Kuat bike rack at separate times and the foks who work there were professional and helpful. Since I was treated well Last week, I bought my wife a new bike and received the same great service. Keep up the good work!!
Thanks
Dean
Knowledgeable, helpful, and friendly staff. Micah helped us pick out which bikes would be best for us and all of our different options. When we picked up our bikes, another employee (whose name I don't know but he was tall, skinny, longer hair) helped us with helmets, pumps, other accessories we might need, etc. Both Micah and that other employee helped us put items together when needed and attach them to our bikes, and also told us what/how they were doing it so we could do it ourself later if we needed. Never felt like they were pushing anything on us or trying to force us to buy anything
I'm glad we have a Trek Store here in Northern Kentucky.
I started road cycling in 2013, and have only ridden Trek. Every person at the your Ft. Wright location is responsive and helpful. Sean (or Shawn?) suggested new handlebar tape, in addition to fixing the brake problem which your NKY team fixed.
Thanks for the great service.
I live an hour away and have lots of stores that I could go to but I always choose Trek Fort Wright. I enjoy going because of the excellent sales and service staff. Very knowledgeable and helpful. Usually have what I need in stock and if not can get it to me quickly. Thanks and keep up the good work.