Trek Bicycle Franklin Googlemaps

   1487 Reviews
1709 Galleria Blvd #1001
Franklin, TN 37067
615-549-5966
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Recent Reviews:


Great service
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Awesome experience, very nice guys who helped me, wish I remembered their names?
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Prompt, helpful
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I was very impressed with the help and transparency from Dave at the Coolsprings Area in Franklin TN. We walked through all the options to fix a tire on my bike. In the end we found the best option and I’m happy with the result. Was also impressed to find a copy of the book Unreasonable Hospitality which shows to true nature of how they treat their customers. With caring understanding and making them feel they are the only person in the room. Which is exactly how I felt. Thank You to Dave and his team.
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I had a great experience at Trek. I came in to the shop not knowing what type of bike I needed, and the team member allowed me to test ride a few bikes. He helped me land one one that was within my budget and fit my needs well. I am so exited to start hitting the trails thanks to the folks at Trek in Franklin!
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Outstanding service from the gentleman who helped me buy a pump, a multitool, and a water bottle. I can get those things anywhere, but your staff makes the difference.
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Trek’s products and their satisfaction guarantee and lifetime frame warranty made me a Trek customer a decade ago. Franklin’s company owned store has a service manager, Dave Powell, who ensures that customers receive great service. Dave has been trusted by me for years. — Vance Smith
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Quick and professional
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Knowledgeable staff and Trek parts.
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Friendly knowledgeable people
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The Franklin location is always top notch. Really appreciated how efficiently Ben went through everything. I’ll be a customer as long as they continue to provide service like they do!
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Super friendly staff and great bikes!
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Easy to do business with
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Quick, professional, and reasonably priced for repairs. Clean shop with polite, competent personnel.
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Haven’t gotten to fully experience the bikes yet but the team was amazing. Very personable and knowledgeable. I spoke with Maggie over the phone 2 or 3 times over the phone. She just so happen to be the person that I ran into when I came in store. I could tell that she really cared about my riding experience moving forward and that meant a lot.
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Wonderful customer service. The sales person was very attentive and went above and beyond so that I could get my bike same day! Top notch customer service! Thank you so much
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The level of customer service is superb! They are helpful, skilled, and make you feel like a neighbor. Extremely happy with Trek Franklin. Shout at to Maggie and Dave.
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Great customer service and fast turnaround.
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The bike technician extended a friendly greeting when I walked through the door:) He listened to my concerns and quickly diagnosed the problem. An estimate was given and approximate completion date. My bike was done within 24 hours, and my cost was less than expected. Great service!!
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Our whole family has Trek bikes and the trade up program is a great help with growing kids. We have had exceptional reliability with all of our bikes. On our last purchase, your team was so kind to my son and made sure he understood exactly how to use his new bike.
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