Trek Bicycle Franklin Googlemaps

   1313 Reviews
1709 Galleria Blvd #1001
Franklin, TN 37067
615-549-5966
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Recent Reviews:


Have been going to Trek Franklin for years. Most of the time when I come with any issue they fix it on the spot but if something takes a little longer they always get my bike back to me in a day or two. It’s not just about buying a great bike but it’s just as important to have a team that understands how important your bike is to you. I have complete confidence with the team at Trek Franklin and sincerely believe you should to.
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Super friendly and helpful service. Very clean and bright store.
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Saylor!
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Great service. Thanks for your help.
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Kurt in service got my 9 year old daughter bike sized quickly and was very patient with us.
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I’ve worked with Kurt and Ryan since purchasing my first proper electronic 12-speed Edmonda. Since then, both have worked on the bike and helped me think through what upgrades to build-on. The goal: ride fast and safe. They’ve always made me feel like I can do both and, they do with a level of service you don’t always see at bike shops. Their attentiveness, forward thinking and general awesomeness are why Trek is rocking in Franklin!
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Service is fast and professional
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We are returning customers and view Trek as a reputable bike company with good track record of customer support post sale. We worked with Russ during the entire sales process. Russ was very knowledgeable and patient as we changed our minds on some bikes during the decision process. He was a good listener and made sure that he understood our needs and wants before recommending certain e-bikes. He seemed to know everything about e-bikes and took his time explaining all the features and benefits. With Russ’s help we were very happy with our purchase and will continue to make Trek our main source for our bicycling needs.
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Every employee I encountered was extremely helpful and courteous. The store is immaculate and the location is easily accessible. The young man who performed the Bosch diagnostic on my Riese & Muller ebike was knowledgeable and very helpful. I did not ask the store to attempt a repair on my bike, as it is not a brand they service and I sensed that they were apprehensive about trying to repair it.
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Great service, associates are friendly and knowledgeable
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Sales and service
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I had a great experience buying a bike there. Very friendly staff. Very helpful and knowledgeable. They made sure I got the right bike
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Good customer service
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The team at Trek in Franklin TN were very patient and full of knowledge. As someone with little knowledge of cycling they listened to my concerns and helped me find the perfect bike.
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Kurt explained everything well and helped me see what I needed and didn’t need.
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Amazing customer service,
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So kind and helpful.
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Everyone seems so kind and genuine when you are in the store asking questions. Great group.
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Great service by kurt and russ!!! Have bought 2 e bikes, and car bike rack and accessories
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Kurt was very thorough and is very knowable of Trek products re to my bike servicing,
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