Trek Bicycle Franklin Googlemaps

   1328 Reviews
1709 Galleria Blvd #1001
Franklin, TN 37067
615-549-5966
Visit Website

Recent Reviews:


I really appreciated the helpfulness from Russ when he changed out my bike seat and suggested that I take my bike (and new seat) for a spin before leaving. He was in the store by himself and helping other customers; however, he still managed to change out my seat in a timely manner and provide such helpful customer service.
Report a concern

Proven quality, ease of finding a bike shop, helpfulness of dealers, beauty and functionality of the bikes, range of choices
Report a concern

Russ was awesome and straight to the point with different options and availability. I felt bad because both times I visited I was short on time, but he managed with the time I gave him and went over and above what I had experienced at other shops.
Report a concern

Friendly staff , great selection. Had what I wanted.
Report a concern

The awesome managers and employees that work there! Sales and service is fantastic.
Report a concern

Ryan provided great customer service. He helped me decide on which direction to go for Father’s Day.
Report a concern

Trek products are high quality and the store personnel is very friendly and knowledgeable.
Report a concern

Saylor Scharles has been very helpful in guiding me in the repairs of a bike I was selling as well as helping me narrow down my search for a new Trek bike. I greatly appreciate that the help was not pushy or trying to upsell me constantly.
Report a concern

Russ is always just great in helping out family. He always follows up when we order parts and they are ready for install.
Report a concern

Trek stands behind their products. I had a damaged rm at the weld that was causing flats, so Trek replaced my rim under warranty free of charge. Great customer service!
Report a concern

Best bikes for my riding. Knowledgeable staff, excellent service.
Report a concern

Knowledge and helpful.
Report a concern

Best bikes on the market. Always ready to help the customer and do what’s right.
Report a concern

The buying experience was great. The guy walked me through everything on the bike to make sure I understood the features, and any questions I had were answered. It was impressive without being too much. 10/10
Report a concern

Have been going to Trek Franklin for years. Most of the time when I come with any issue they fix it on the spot but if something takes a little longer they always get my bike back to me in a day or two. It’s not just about buying a great bike but it’s just as important to have a team that understands how important your bike is to you. I have complete confidence with the team at Trek Franklin and sincerely believe you should to.
Report a concern

Super friendly and helpful service. Very clean and bright store.
Report a concern

Saylor!
Report a concern

Great service. Thanks for your help.
Report a concern

Kurt in service got my 9 year old daughter bike sized quickly and was very patient with us.
Report a concern

I’ve worked with Kurt and Ryan since purchasing my first proper electronic 12-speed Edmonda. Since then, both have worked on the bike and helped me think through what upgrades to build-on. The goal: ride fast and safe. They’ve always made me feel like I can do both and, they do with a level of service you don’t always see at bike shops. Their attentiveness, forward thinking and general awesomeness are why Trek is rocking in Franklin!
Report a concern