Very genuine, warm and welcoming man who helped me in the front (Art).
Great expertise, patience and also honesty in not trying to just sell because of the selling.
A good ear for what the customer wants and trying to meet their wishes in the best way possible.
Alex, the manager, was extraordinarily kind. He went out of his way to fix the issues I was having, and handled the whole interaction with a surprising amount of gentleness and grace. Thank you Alex!
Art and the rest of the team did a great job helping me choose my next bike and weren't pushy about add ons, upgrades, etc. They made sure I fully understood the bike, the warranty, and everything else before sending me on my way.
My husband and I loved our experience dealing with Alex and the Fresno North store. My husband bought a Marlin 6 gen 3 which he started experiencing neck pain shortly after. He returned it for a more upright bike, a Verve 3 which he loves. The return policy was easy so we felt secure purchasing 2 more bikes, Electra Cruisers just a few days later as well as a new bike hitch. I’m sure we’ll be back for some more accessories.