Very responsive online. The Fyshwick store is well laid out / well stocked. The staff members are knowledgable and acknowledge your presence even whilst serving other customers - which means you know what is going on.
As always the Trek team across the three Canberra stores have provided great service. I wanted my bike serviced before an event, the Philip store couldn’t fit me in beforehand, and they suggested that I contact the Fyshwick store. They were able to oblige thankfully. I was given a ball park figure as to the cost & what would be done. As always prompt, helpful & friendly service.
The products are excellent quality and value, and the service we receive is always exceptional. The team always go above and beyond to assist with last minute requests and special orders.
Clear explanation of what was going to be done when I dropped the bike off and explanation of what was done when picking the bike up. My bike service site of choice.