I really enjoy the Trek Store in Geneva. Beauty setting on the lake and a nice village location. The staff are very knowledgeable and happy to help you. They go above and beyond what is expected and make the whole experience fun. Always enjoy talking shop with them as well, as they are all riders and know first hand the joys of riding a bike!
This isn't just the best bike shop. This place is just the best, period. The staff are exceptionally knowledgeable, helpful, pleasant, and interested in you as a person. They do not talk down to you. They want you to get the most pleasure out of your bike, and will suggest rides and provide information to make that a reality.
The folks at Trek Bicycle Geneva are very knowledgeable and passionate about their work and the sport of bicycling. They are also responsive to handling on-the-spot repairs and modifications to bikes.
I love how you know your many customers by name! Your service and help in finding the right product are beyond comparison! We have three generations of Trek Bicycle Geneva that rely on you! Keep up the great work!
Randy Mitchell
David and Suzie were excellent to ensure that I got the correct size helmet that they ordered. When the first one came in too big, they immediately ordered another for me to try and it was perfect.
Your team is consistently responsive and attentive. You go out of your way to provide timely, quality service. You make me feel welcome and appreciated.
It’s really the whole picture. The shop, the inventory and the friendly atmosphere. But most of all the people. When I go in I’m always greeted like a friend rather than just a customer. They are incredibly knowledgeable and just want what’s best for you.
After a purchase, the detailed explanation is over the top, you leave the shop educated on what you are taking home.
The service is extraordinary, for years I’ve driven over an hour each way because nobody knows my bike better. When I leave the shop my ride is finely tuned and just a joy to experience.