Trek is a quality brand. Have had a Trek bicycle for 30 years and still ride it. The employees are engaged in the product and the service techs are open to discussing your issues.
My bike has been having some issues with the chaining falling off. Brought my bike in to get fixed and had the smoothest ride ever. Staff are awesome, professional, friendly, and knowledgeable. I will be going to the Gig Harbor shop whenever I need bike issues!
Excellent customer service. I had reservations when this bicycle shop went “corporate “, but my concerns have since subsided. I have seen them service various makes and models of bikes. Electric, acoustic, gravel, road, mountain, cruisers, etc. They cover all the bases and Trek Gig Harbor still feels and operates as our local bike shop. Friendly, personal and always helpful.
Everyone is helpful and knowledgeable. I have enjoyed several good conversations and left each time encouraged, feeling part of a community and with parts and equipment needed.
The employees in the store are always friendly and willing to help me learn how to use my bike. They explain things well and have had great patience with me.