Brought my bike in for repair, replacement of wear and tear parts. They went above and beyond even cleaning and polishing the bright bits. Rides beautiful, looks beautiful! Quite pleased š
Trek is a reputable brand known for its commitment to quality. The staff at the Gig Harbor store exemplify professionalism, offering friendly and knowledgeable service while demonstrating a deep understanding of bicycles and the cycling community. Their mechanics are highly skilled and provide expert maintenance and repairs, regardless of the bike's brand.
The store fosters a welcoming, hometown atmosphere, free from the aggressive sales tactics often associated with larger corporate retailers. Customers can browse and engage with staff without pressure, enhancing the overall shopping experience. The Terrain Park status board shows their engagement with local riding areas.
While the store offers excellent service and expertise, a broader selection of aftermarket parts and cycling apparel would further enhance its offerings, providing customers with a wider range of options to personalize and upgrade their gear.
the staff knew all about the bike and directed us towards what would fit our needs. then they helped put it all together. they have information on the areas which are bike friendly and were just great all the way around. We would recommend to all our friends and fellow biker lovers.
The team at Trek Gig Harbor do a nice job in recommending products and preforming bike maintenance and repair. They are starting to sponsor rides and the team members are courteous and responsive.
The most important aspect of shopping at Trek Gig Harbor WA are the people. The employees are the Trek Experience. Iām sure the Trek quality and reliability will improve to the level of quality that the employees provide to customers like myself. Thank you Trek of Gig Harbor for the employees great attitude and dedication to our community.