The new Trek bike I bought is a wonderful ride. I feel secure and the shifting is so smooth.
Nora, the sales person that helped me decide was a great help. Very knowledgeable and very patient with me. I felt respected and all my questions were answered.
When my bike arrived, it was completely put together and ready to ride.
Overall great experience. Thank you!
Super helpful with buying a bike pump. She gave me options and explained all the options!
I also had to go back in to troubleshoot my gears. Both techs were super helpful! Explained the proper way to shift
Trish synco
Great customer service. Knowledgeable and collegial staff. It felt like a small town (in the best sense of the word) personal experience…friendly, no pressure, went the extra mile! Nora was a good listener who found the perfect bikes for us!
The whole gang worked together to get me in some wheels that were a good fit and beautiful too! Ashley and Brian listened to me and helped me feel comfortable even as a recreational rider.
I took my 25 year old rockhopper to Trek to have new tubes and tires installed. Within two minutes of being greeted my bike was on the service stand. 10 minutes later I was out the door. Great service, very fair charge, and very friendly service providers. I highly recommend Trek Bicycle Gig Harbor to all cycling enthusiasts regardless of make of bike.
The employees at the Gig Harbor Trek location make the experience enjoyable while locating the necessary service parts to keep my bicycles operating smoothly.