Everyone is helpful and knowledgeable. I have enjoyed several good conversations and left each time encouraged, feeling part of a community and with parts and equipment needed.
The employees in the store are always friendly and willing to help me learn how to use my bike. They explain things well and have had great patience with me.
Products are good, but it's the PEOPLE that make my experience exceptional! I purchased a new bike that fit my needs and never felt the typical "upsell" pressure! Their service department is top-notch! They address any issues promptly and cheerfully answer questions without hesitation.
A 3" nail blew out my 20" x 4" ebike innertube Sunday (8/10/25) and after Lyft came and picked me up, I decided to hit up Trek Bicycle Gig Harbor for a tube replacement...sho nuff, they had one and the price was right...workstaff's really attentive and helpful...need ANY bike 'stuff' taken care of/done, Trek is the place !👍🏻
The new Trek bike I bought is a wonderful ride. I feel secure and the shifting is so smooth.
Nora, the sales person that helped me decide was a great help. Very knowledgeable and very patient with me. I felt respected and all my questions were answered.
When my bike arrived, it was completely put together and ready to ride.
Overall great experience. Thank you!
Super helpful with buying a bike pump. She gave me options and explained all the options!
I also had to go back in to troubleshoot my gears. Both techs were super helpful! Explained the proper way to shift
Trish synco
Great customer service. Knowledgeable and collegial staff. It felt like a small town (in the best sense of the word) personal experience…friendly, no pressure, went the extra mile! Nora was a good listener who found the perfect bikes for us!