Service was subservient. Incredibly knowledgeable staff, no upsell and committed to your best outcome, whether it results in a sale or takes an alternate direction.
AMAZING service! Scott spent hours with me on 2 different visits. I went to the Golden shop to research e-bikes. This store was my first stop and I went in knowing very little about e-bikes. Scott educated me and spent time discussing them. He was no pressure and encouraged me to do my own research. The Trek website was very helpful. I also visited several other bike shops, looked at different brands, and test road bikes. A week later, I knew I wanted to buy from this store and Scott but didn’t know which bike I wanted. So, I went back to this store to see Scott and test road half a dozen bikes, asked lots of questions, and after several hours made a decision and bought two bikes! HIGHLY recommend this shop.
I am always super impressed with the entire team at Trek Golden. Out front, Jacoby, Adler and Scott are always helpful. In the back of the shop, Trent is a solid mechanic and great at troubleshooting bike issues.
I was riding from Denver to golden and got a flat tire a couple miles from Golden. I went into your shop for a repair any your sales rep was awesome and got me back on the road quickly. You will be my new go-to bike shop! Thank you for everything!!
Yakobi at the Golden location was fantastic! Super knowledgeable and well informed. He was a ton of help getting the right product ordered and we love our new bikes! He made the experience a 10/10!!