Ethan helped me try on most of the bike helmets in the store, and even then, the next day I ended up returning the one I bought because I found another Trek helmet online that I liked better. He helped with the return and ordered the other helmet for me -- bottom line is that I'm a picky customer but these folks are patient, helpful, and want to make sure you're happy.
Josh was an amazingly knowledgable salesman and totally got me amped up for my new bike! I couldn't stop thinking about it after my first demo, and Josh's encouragement to buy because it made me happy pushed me to make my purchase.
Love my Trek Townie and really appreciate the customer service and the bike service. I get tire repairs and services done promptly and efficiently. And the guys are professional and kind.
We recently bought two bikes from Trek in Grand Junction and both experiences were fantastic. The atmosphere in the store is very open and friendly. In each case (two separate purchases) we were informed about the capabilities of the competing models and we were properly sized for the bikes. We were able to do a test drive before purchase. Trek is a good brand and I expected the price to be high but as it turned out the pricing was reasonable for a high quality bike. I would highly recommend a visit if you are shopping for a bike.
I took an Ebike in that I bought used and the friendly guys at Trex service dept. went through it to make sure it was safe and also put stuff in my tires to goathead proof it! Took less than 24 hours as well. Excellent customer service and reasonable prices for a bike brand they don't even sell! 6 stars!