The employees are always so helpful, friendly, and knowledgeable! Brian did a great job of explaining everything to me. The turnaround for service was excellent.
Took my navigator in for an overhaul due to having stored it for a few years in MN and they finished the job in just a few days. Now I've got pretty much a new bike at less than half the price. Very satisfied.
Straight forward answers. No pressure to purchase something. No upselling. Efficient, personable staff with hardly ever needing to wait for assistance.
Have loved Trek for decades, still have my old Trek 7000 bike from the 90's, even though I'm mainly riding a Verve + these days. Brought my ebike in for service to take advantage of the winter special and she rides like new. Staff at the Happy Valley store is always friendly and helpful.
It was super easy to drop my bike off, the service was great - and I have been coming here for years. Staff has always been honest with me and even though it's a big shop there are still personal connections and great work being done.