Was looking for a Trek Domane A2 in a certain size. Called all around town. You guys had it in storage and made it very easy to buy, and get it when I came to Denver,
From the moment I walked in, the team was incredibly knowledgeable, welcoming, and easy to work with. There was zero pressure, just genuine enthusiasm and a clear passion for cycling. They took the time to give me thoughtful advice on everything from jerseys to shoes, helping me make informed choices without ever feeling rushed or upsold.
I had a pair of shoes delivered in a specific color, but once they arrived, I started second-guessing the fit. I went back to the store, and they were more than happy to let me try on other sizes to confirm I had the right one. That kind of above-and-beyond customer service is rare these days, and it really stood out.
What I love most is that they’re right in the neighborhood—super convenient, and it feels great to support a local shop that truly cares. They helped me get fully kitted up for my big cycling tour in Tuscany, Italy, and I couldn’t be more grateful for their support and expertise.
Bonus shoutout: I also had a downhill wheel built for my MTB there earlier this spring, and it’s been rock solid through everything I’ve thrown at it.
I feel certain that I can rely on my Trek Highlands Ranch store for quality bicycles and accessories. Also, whenever I have been at the store I have received friendly, helpful, and knowledgeable staff more than willing to help b.
My bike was ready much sooner than expected. Communication was excellent. I appreciate the 30 day policy and one year tune up and the time they took to explain them to me.