The service team happily accepted my oversized mountain bike as a walk-in and carefully disassembled and packaged it for shipment the next day.
I’m very satisfied with their knowledge in helping me through this process and finding the best shipping options!
New e-bike, great rebate, great peeps.... until the first (hour) ride out...bam... I get a FLAT!
Took it back, and they were awesome, Cam especially!
Cam went the extra mile to fix it and got me on the road again.
Everyone at the Highlands Ranch Trek bike shop is awesome!
Just like they said, e-bikes are "fun" (especially after they fixed my flat).
They were very helpful, informative and took the time to go through all the details with my new bike.
I am impressed with their service, attitude, and love my new Trek e-bike.
Thank you.
Joan
Excellent sales personnel, knowledgable, attentive to customer interests.
Able to demo several bikes and frame sizes.
Excellent sales support in ordering new bike. Rapid delivery of ordered items.
Excellent after sales support in fitting and adjusting bike during customer pickup.
Matty and the staff are great - super friendly and knowledgeable. The difference in bike shops is the staff - often shops are similar in price and inventory, though what sets them apart are the staff who share in the passion and knowledge, excited to talk about bikes and who themselves use the products they sell. The Highlands Ranch Trek is outstanding in these respects - excellent shop that offers a nice selection of products, backed by great staff.
Matty Lindemann is the best to work with. This is the second bike I’ve bought from him and numerous parts. He has great knowledge and he’s very enthusiastic.
Very friendly and responsive staff. Walked me through all the steps to service my bike and turned it around quickly. Clean and well stocked store. Bikes available for demo.
Just a nice atmosphere for anyone who likes or is interested in cycling.