Trek Highlands Ranch has the most remarkable customer service and quality of products of any bicycle store in all of Colorado. We have purchased 2x Trek bicycles and one Wahoo Trainer set and have been treated extremely well by both sales and service over the past 2.5 years. Super impressive people that are genuinely committed to the highest level of customer engagement, service, and satisfaction of any establishment I’ve encountered in 2.5 yrs. I always believed the tone of an organization is set by the leadership and the store manager, Matty, is “that person”. He’s a unique and remarkable leader.
Service was good. Facility was clean, bright, well maintained, and friendly. The repairs on my bike were shown / conducted to me on sales floor instead of a backroom.
Out of all bicycles I've tried in the past it seems trek fits the best and the best quality out there.
My bro recently got a trek mountain bike and he loves it as well
The service dept at trek is always awesome!
Great employees! My wife and I bought a pair of Trek Rails here last year and after a super year of riding them we brought them in for a little service and the annual check up. They did a great job on them and had them ready for us the next morning. Just finished a long ride on them today and they felt brand new!
Friendly and knowledgeable staff members who care about you and your experience. Great value and vibe from the techs and huge selection of bikes and in stock parts.
Matty at the Highlands Ranch store has been amazing! He has worked with me before on some bike repairs and has always done a fantastic job. He is easy to communicate with, very knowledgeable, and answers any questions I have. 10/10 recommend Matty
The service department did a phenomenal job. Very knowledgeable and friendly definitely know what they are doing. I highly recommend Trek Bicycle Highlands Ranch.