Mostly your service. I think the person helping was named Alex. Very nice and knowledgeable, my two favorite characteristics about a sales person. He not only made a sale, he captured a customer. Well done.
I came to your shop to buy a bike rack. Dillon was extremely helpful and spend a lot of time helping explain to me how the Nuat NV Base 2.0 car rack works. He installed it onto my car hitch and made sure I knew how to work it. I really appreciate his great service.
The staff was really helpful finding a bike that fit my needs and then installing the accessories on the bike. They are so friendly and "can do." It's a pleasure to work with them.
I'm 49 years old. Had 2 trek bikes. Loved them. This is now my second trek for my son (now 13). I like the $100 'trade up' discount program for growing kids...that's pretty awesome.
Also, the people running, managing, staffing your trek location at Wirt & I-10 Freeway in Houston, TX are the best I've ever seen. I only see them a couple times a year, but they're best of the best in my opinion.