Professional, polite, and clearly technically competent team. Quick service to reassemble my older Madone 9 after complete disassembly from an overseas move. Good advice on replacement of my chain.
I appreciate that the staff at this store tries hard to generate a good customer experience and the effort is collective and consistent with every visit.
I own a Trek bike and would already go to a local Trek store first before a third party. Going to a Trek store 'keeps it in the family' and they are much more knowledgeable about Trek products and services.