The team at Trek Memorial is knowledgeable and trustworthy. This is the only bike shop in Houston I will shop at. I just recommended them to a rider this morning that is looking for a new bike.
All of the employees were friendly and helpful. The repairs were completed within the quoted time frame and Alejandro did a great job communicating specifics about repairs and cost. I appreciate most the quality of the work. I have another bike that I will be bringing in for repairs. Thank you
I bought a new bike online and picked it up at Memorial store since they had it in stock. They had it ready and waiting for me. The salesman/manager went over the features and warranty and installed a kickstand I requested. It was all good
Product wise, I love the lifetime warranty on the frame. Service wise, I was very impressed with the attentiveness of the store sales person Dylan at Houston Memorial location. He was extremely helpful and courteous. He listened to what we were needing and guided us to a few options that made sense.