Everyone at the store is so helpful and eager to go above an beyond with customer service. The turn around for my bike's tire being fixed was super quick. I'm happy to return for future needs.
Very friendly and professional staff! Cynthia does an amazing job with the professional bike fitting and is very attentive to details, making sure she explains everything and help you feel more comfortable on your bike.
Cynthia was amazing to work with. She helped dial in my current bike and was very helpful in guiding my selection of my new bike. Would absolutely recommend working with her to anyone needing a bike fit and or new bike.
I was so pleased with the service I received at Trek West University this week. They identified the problem I and recommended options. The repairs were done quickly and my Domane is better than new. I will be doing this MS 150 this weekend and confident my bike is in tip top shape. I have been using this store for many years and always happy with the service and quality of products.
Cynthia Stewart is incredible - her knowledge and experience are unmatched - she has made a huge difference in so many ways. Also, the store is very well stocked, organized, and clean. All the staff are so friendly! Thank you!
Personalized customer service from both sales and service. This location has an unbelievable team. They love what they do and it shows! Tyler, Tarek and Tito are the best.