Trek Bicycle Houston West University Googlemaps

   2499 Reviews
5339 Weslayan St
Houston, TX 77005
(713) 529-9002
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Recent Reviews:


Timely and friendly communication. I called to request fenders to be installed prior to delivery and they recommended a great product and installed perfectly.
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Top quality products and great customer service
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I had a bike fit with Cynthia and she did an awesome job! She was very thorough with my assessment. She also listened to my concerns and communicated throughout the process. I’ve had bike fittings before, but this was my first time with Cynthia and it was a great experience. I will definitely be back!
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I am a 69 year old female. I’m always afraid of being dismissed as just an old lady and not being taken seriously. The sole of my cycling shoe came off. I brought the shoes with my speed play cleats on them to try to find new shoes that I could use with those cleats. The young man that helped me was very nice, attentive, helpful and respectful. So was the other guy working that day. I did need new cleats and I bought cleats and shoes and he put them on my new shoes for me. I mostly shop on line. I am SO glad I went to the store. It made the whole process quicker and easier. I am truly grateful for the service I received.
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Customer service was excellent came in to get both tires replaced and I never felt so welcome to a bike shop then y’all’s place
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The staff was very friendly, helpful and informative. I love my new bike. Mark was super helpful in showing me how to use the gears. I hope to make one of the group rides when my schedule allows.
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Easy exchange of bike pump that didn't work.
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High profile customer service and quality
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Elias did a fantastic job of showing me bike options while I was looking for new pedals. He also helped me find pedals in my budget and set up my new shoes with cleats..
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Friendly reps and techs.
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Great customer service every time!
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Great service! Bike fit completed and very happy with the outcome.
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Great bikes and great service
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Products are top-notch, but it’s the service that’s especially impressive. Everyone from Tyler, the manager, to Tarek and Tony in the back, is so welcoming and kind. In a large city of millions, they know my name as soon as I walk in the door. Unbelievable service. And they are what keeps me coming back! I send everyone I know to Trek West University. I truly feel like part of the family there.
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asking to help from moment walk in. Always friendly
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Y’all know what you are doing!!! Especially Max. Also, everyone is pleasant and willing to help.
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This was my first bike fitting. I didn’t expect the high level of service that was provided. Many tweaks were made to my bikes and I can’t wait to put some miles in with my newly fitted bikes!
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The workers in Trek Bicycle are very helpful and nice. i really appreciate them and am not afraid of coming to them with a silly problem, as they won't make fun of me.
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Scott did a great job trimming my handlebars to be the perfect size for me and adding bar ends to give me an alternate grip!!
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I was immediately greeted when I walked in. My bike needed servicing. The employees tested my bike and suggested what needed to be done. They were very honest. I came to pick up my bike and it was an easy process. I will defintely recommend them
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