Everyone was super helpful and I am very happy with the service and product. I actually have two family members interested in guys a bike here because they tried mine and liked it so much.
Wes was excellent to work with! We live in Michigan and ordered bikes to keep in our “second home” in Fall City. He had them built and ready for us when we arrived. Great service!
I like that the people there are kind, helpful, and put themselves in my shoes: Jeff (who suggested a particular bike model, recommended that I ask the state for an extension of an electric bike voucher, and helped me pick things to go with the bike), Reeves (who was there sometimes and special ordered a bike for me), Trigg, Ryan (who visited from Salt Lake City to cover emergency staffing gaps, gave advice, and attached a light onto the back of my new helmet), and Wes (who helped me after I had a flat). I believe that someone named Traybee left me a phone message...thank you.
I appreciate that Bontrager items are generally moderate in price.
I like that the store is small.
I like the year of free maintenance help, and the warranties.
I really enjoy my new bike. It's an electric one, FX +1, in juniper green. The bike helps me get up hills, widens my world, and is transforming me back into a biker. I was looking for one that would help me do more biking while being affected by health conditions (chronic fatigue syndrome and others), and the people at Trek were sensitive to that and helped me meet that goal. Thank you, everybody!
The service is outstanding! I didn't buy my bike at a Trek store, yet Wes and his co-workers couldn't have been more helpful to get me what I needed (e.g. seat adjustment, bar ends, etc.) Wes even went way out of his way to research my outdated bike rack to help me with the installation. I highly recommend this store. These days it's rare to find service of this caliber. Many thanks to Wes and the team at the Issaquah shop.
Thomas provided outstanding service on my bike. He was incredibly thorough and detailed, which I really appreciate, and took the time to answer all of my questions so I could make the most informed decisions. The fact that the work was completed the same day was especially impressive. I’ll definitely be returning here for any future bike service needs.
You had what I needed (inner tube), and it looks like I'll be coming back for more... If I get back on a bike soon, I'll probaby be coming back to look at rearview mirrors I saw there.
Wes is super friendly and helpful. His product knowledge is excellent. His follow-up is conscientious and personable. He manages the store as if it's his own business.
I bought my ebike from Trek and have taken it back for service nearly every year. They are honest, knowledgeable and never sells me more than what I need